Michael Moreno

AT&T | Remote & In-Person | Jun 2022 – Present

• Supported customers and teams across multiple states in both virtual and physical locations
• Led teams of 3–15, driving performance goals and customer satisfaction
• Handled high-volume communication (40,000+ contacts) while managing multiple platforms
• Coordinated remote team onboarding, travel, logistics, and internal updates
• Reduced customer churn by refining account support systems and follow-up processes

AT&T | Remote + Gold River, CA | Mar 2023 – Jun 2024

• Delivered virtual training, presentations, and onboarding for new hires
• Coached individuals 1:1 and in small groups on communication and support workflows
• Supported transitions into leadership and cross-trained remote-ready staff

AT&T | Corona, CA | Mar 2022 – Mar 2023

• Provided empathetic, solutions-focused service for internet and phone clients
• Assisted customers with billing, technical issues, and service setup
• Documented support interactions, resolved escalations, and followed up to ensure resolution
• Developed strong relationships through clear communication and proactive service

Drop Shipping

Self-Employed | Remote | 2020 – 2022

• Managed multiple e-commerce brands, fulfilling hundreds of online orders across global markets
• Provided responsive customer support via email and messaging platforms
• Coordinated suppliers, tracked inventory, and ensured timely fulfillment
• Handled refund requests, dispute resolutions, and delivery delays professionally
• Used platforms like Shopify, Oberlo, and spreadsheets to monitor sales and trends
• Gained deep experience working independently, managing time, and adapting quickly to changes