Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Morgan

Charlotte,NC

Summary

Dynamic and resilient, excelled at McDonald's by enhancing customer satisfaction and team productivity. Demonstrated exceptional multitasking and organization, alongside strong customer service skills. Recognized for exceeding performance expectations and contributing to increased sales through effective upselling. Showcased leadership by improving food safety measures and maintaining high cleanliness standards.

Overview

1
1
year of professional experience

Work History

Crew Member

McDonald's Restaurant
11.2023 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, and collected payments.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Stocked shelves to organize aisles in assigned department.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Maintained cleanliness and organization of dining area, leading to improved customer experiences.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
  • Enhanced team efficiency by consistently preparing workstations before peak hours.

Education

High School Diploma -

Julius. L Chambers
Charlotte, NC
06-2025

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Clear communication
  • Cash handling
  • Problem-solving
  • Attention to detail
  • Cleaning
  • Customer engagement
  • Taking orders
  • Cleaning and sanitizing

  • Interactive communication skills
  • Integrity and honesty
  • Self-discipline
  • Basic math
  • Initiative and Self-motivation
  • Safety awareness
  • Leadership qualities
  • Heavy lifting
  • Drive-thru operations
  • Learning agility
  • Crew leadership
  • Resilience and persistence

Timeline

Crew Member

McDonald's Restaurant
11.2023 - Current

High School Diploma -

Julius. L Chambers
Michael Morgan