MICHAEL MORGANO
17 Scott Ave, Selden,USA
Summary
Healthcare technology expert with over 20 years of experience orchestrating large-scale technology deployments and Electronic Medical Record (EMR) implementations across varied healthcare environments.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Senior Manager, Infrastructure Services Management
Peconic Bay Medical Center/Northwell
Riverhead, NY
02.2015 - Current
- Oversaw network and offsite connectivity for physician practices and vendors at Peconic Bay Medical Center.
- Delivered second-level support to Information Technology staff and hospital personnel.
- Managed virtualized desktop and server environment, including VMWare vSphere and Cisco UCS.
- Performed upgrades and maintenance to maximize system uptime.
- Coordinated departmental operations to align with hospital strategic goals.
- Led a small team of server administrators and desktop analysts to enhance productivity.
- Acted as a local subject matter expert on projects involving Northwell counterparts.
- Participated in on-call rotation to resolve urgent technical issues efficiently.
Principle Consultant I
Shared Medical Systems/Siemens Medical Solutions
Malvern, PA
12.1999 - 02.2015
- Led team of 6 in India, achieving SDL growth plans for networking business.
- Maintained utilization and educational goals for team resources.
- Collaborated with Procurement and Technology Sales Executives on contract pricing and revisions.
- Managed implementation across multiple technology groups to ensure project success.
- Actively participated in implementations leveraging technical expertise as needed.
- Engaged closely with customers to uphold budgets and meet timelines.
- Recognized as healthcare wireless expert by Cisco, presenting at Cisco Live 2011 and 2010.
- Co-authored Medical Grade Networks documentation with Cisco and partners.
- Designed and implemented training programs for staff on new software solutions.
- Evaluated industry trends to recommend innovative technology solutions to clients.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Identified needs of customers promptly and efficiently.
- Organized client meetings to provide project updates.
Account Executive/Service Manager/Project Manager
Future Tech Enterprise Incorporated
Holbrook, NY
07.1997 - 12.1999
- Delivered sales and project management across healthcare, education, industrial, and media sectors.
- Managed client relationships to drive satisfaction and retention.
- Provided efficient customer service support to resolve issues promptly.
- Cultivated relationships with key decision makers through consistent client visits and follow-ups.
- Focused on consulting services, including network setup and PC rollouts.
- Specialized in software implementation, troubleshooting, and hardware repair.
- Executed comprehensive sales support through equipment quotations and product research.
Account Executive
Key Systems/MicroAge
New York, New York
07.1996 - 07.1997
- Worked with various sales support teams including Banker's Trust, UBS, and Deutsche Bank.
- Managed the account of one of the largest Advertising agencies in the world (Omnicom).
- Responsible for Sales, Hardware, and Technical Support, which included configurations of multiple operating systems.
Corporate Sales Account Executive
CompUSA
Hauppauge, NY
06.1995 - 07.1996
- Cultivated professional relationships with high-level customers in corporate accounts.
- Engaged purchasing agents within Information Systems departments to understand needs.
- Served as Account Executive, managing multiple large corporate customer accounts.
Education
Bachelor's Degree - Business Management
University of Phoenix
Online06.2020
Business Management - Business Management
State University of New York at Stony Brook
Stony Brook, NY12.1995
Business Management - Business Management
Suffolk Community College
Brentwood, NY06.1993
Business Management - Business Management
Fairleigh Dickinson University
Madison, NJ12.1992
Skills
- Network management and server administration
- Virtualization technologies
- Technical troubleshooting
- Healthcare IT solutions
- Customer relationship management
- Project coordination and vendor management
- Team leadership and task delegation
- Problem solving and strategic planning
- Corporate governance
- Effective communication
Certification
- Imprivata Administrator, 2019
- Emergency Management ICS 100, 2015
- Emergency Management ICS 200, 2015
- Cisco Advanced Wireless LAN for Account Managers Certified, 2013
- Cisco Sales Expert Certified, 2012
- Cisco Certified Network Associate Wireless Certified, 2012
- Cisco Lifecycle Services Certified, 2010
- AeroScout Level 2 Certified, 2012
- Enterasys Routing and Wireless Certified, 2009
- Enterasys Switching and Policy Certified, 2009
- Vocera Certified, 2007
- Microsoft Certified Professional, Windows NT Workstation/Server, 1999
- A Plus Certified, 1998
Awards
Friend of Nursing Award, 05/2017, Given to a non-clinical staff member who has shown support to our nursing staff.
Additional Information
References available upon request.
Timeline
Senior Manager, Infrastructure Services Management
Peconic Bay Medical Center/Northwell
02.2015 - Current
Principle Consultant I
Shared Medical Systems/Siemens Medical Solutions
12.1999 - 02.2015
Account Executive/Service Manager/Project Manager
Future Tech Enterprise Incorporated
07.1997 - 12.1999
Account Executive
Key Systems/MicroAge
07.1996 - 07.1997
Corporate Sales Account Executive
CompUSA
06.1995 - 07.1996
Bachelor's Degree - Business Management
University of Phoenix
Business Management - Business Management
State University of New York at Stony Brook
Business Management - Business Management
Suffolk Community College
Business Management - Business Management
Fairleigh Dickinson University
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