Michael Moriarty
GANSEVOORT
Summary
Dynamic Local Manager at Verizon with a proven track record in operations management and staff development. Enhanced customer satisfaction through effective coaching and strategic initiatives, fostering a collaborative team culture. Skilled in decision-making and conflict resolution, driving performance improvements and achieving operational excellence.
Overview
23
23
years of professional experience
Work History
Local Manager
Verizon
04.2018 - 12.2025
- Led daily operations to optimize service delivery and customer satisfaction.
- Managed team performance through regular coaching and feedback sessions.
- Analyzed performance metrics to identify trends and drive strategic initiatives.
- Coordinated with cross-functional teams to align resources with business objectives.
- Fostered a positive team culture, promoting collaboration and high morale among staff.
- Facilitated regular team meetings to discuss progress, share updates, and address any concerns or challenges.
- Conducted performance evaluations, providing constructive feedback to support employee growth and development.
- Enhanced customer satisfaction by resolving issues promptly and providing exceptional service.
- Collaborated with upper management to establish goals and objectives aligned with the company''s mission and vision statements.
- Maintained a safe work environment by enforcing safety guidelines and addressing potential hazards promptly.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Restaurant Manager
Panera Bread
09.2002 - 04.2018
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Managed inventory levels, minimizing waste while maintaining product availability.
- Implemented new training programs resulting in improved employee performance and satisfaction.
- Analyzed sales data to identify trends, adjusting strategies to maximize profitability.
- Developed and maintained schedules to optimize labor costs and improve team productivity.
- Fostered a positive work environment, enhancing team collaboration and morale.
- Conducted regular performance reviews, providing constructive feedback for continuous improvement.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Education
No Degree - Communications
SUNY At Albany
Albany, New York, NYSkills
- Operations management
- Staff development
- Workforce planning
- Human resources
- Employee engagement
- Customer service
- Time management
- Clear communication
- Team leadership
- Verbal and written communication
- Decision-making
- Relationship building
- Safety procedures
- Coaching and mentoring
- Work prioritization
- Conflict resolution
- Goal setting
- Task delegation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
Timeline
Local Manager
Verizon
04.2018 - 12.2025
Restaurant Manager
Panera Bread
09.2002 - 04.2018
No Degree - Communications
SUNY At Albany