Michael Morley
Citrus Heights,CA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Forward thinking in addressing and resolving concerns with customers and employees. Proficient in LP practices, theft deterrent procedures and threat de-escalation. Capable of building a positive diverse team that is held accountable to company standards and goals.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Assistant Store Director
Safeway
05.2024 - Current
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Improved store sales by implementing creative merchandising strategies and eye-catching product displays.
- Oversaw scheduling, maintaining adequate staff coverage while minimizing labor costs.
- Maintained a clean, safe, and organized store environment for both customers and employees.
- Double-checked product pricing and displays.
- Supervised employees and different store departments.
- Empowered employees through ongoing coaching and development opportunities leading to higher productivity.
- Implemented effective loss prevention strategies, reducing shrinkage and increasing overall profitability.
- Reduced employee turnover by implementing comprehensive training programs and providing regular feedback on performance.
Assistant Manager
NAPA Auto Parts - Genuine Parts
04.2023 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Store Manager
Tractor Supply Company
03.2022 - 03.2023
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Store Manager
Tractor Supply Company
03.2021 - 03.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Store Manager
Tractor Supply Company
08.2005 - 03.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Shop Foreman
Wesco Trailers
05.1990 - 07.2005
- Collaborated with internal teams to streamline operations across materials handling, production and shipping.
- Supervised ongoing daily production phases.
- Trained and coached employees to improve performance and skills.
- Implemented policies and standard operating procedures for continuous improvement.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Provided training, coaching and support of staff members, resulting in elevated individual performance to boost service standards.
- Collaborated with other leaders and executives to direct workflow and support operations.
Education
Automotive Mechanics And Diesel Mechanics
Universal Technical Institute of Arizona Inc
Phoenix, AZ07.1986
High School Diploma -
Woodland High School
Woodland, CA06.1985
Skills
- Customer Service
- Staff Training
- Inventory Management
- Sales Expertise
- Financial Management
- Products and Service Sales
- Store Opening and Closing Procedures
- Employee Terminations
- Merchandising
- Shrink Reduction
- Customer Loyalty
- Team Goals
Accomplishments
In my eighteen years with Tractor Supply Co. I was given the " Attitude Award" five times for going above and beyond with our district and helping others when needed in their stores. I exceeded annual sales goal sixteen of my eighteen career years at Tractor Supply. I helped roll out,implament and train store managers on a new freight and recovery program. I became the district learning center for training all new management employees for our district.
Certification
Forklift Certified and Forklift Trainer Certified
Timeline
Assistant Store Director
Safeway
05.2024 - Current
Assistant Manager
NAPA Auto Parts - Genuine Parts
04.2023 - 05.2024
Store Manager
Tractor Supply Company
03.2022 - 03.2023
Store Manager
Tractor Supply Company
03.2021 - 03.2022
Store Manager
Tractor Supply Company
08.2005 - 03.2021
Shop Foreman
Wesco Trailers
05.1990 - 07.2005
Automotive Mechanics And Diesel Mechanics
Universal Technical Institute of Arizona Inc
High School Diploma -
Woodland High School