Michael Morris
Lake Havasu City,AZ
Summary
Dynamic leader and problem-solver with a proven track record at Boat Brokers Inc., where I elevated customer satisfaction and team performance. Expert in technical troubleshooting and fostering team collaboration, I excel in fast-paced environments, ensuring both operational efficiency and positive client relations. My background also includes significant contributions to safety and quality in the naval service.
Qualified marine specialist with solid background in managing service operations and enhancing customer satisfaction. Successfully led teams to streamline workflows and improve service delivery. Demonstrated leadership and problem-solving skills in high-pressure environments.
Overview
1997
1997
years of professional experience
Work History
Service Manager
Boat Brokers Inc.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Owner/Service Manager/Technician
Iguana Marine
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Supported project management teams with expert technical advice, contributing to successful project completions.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Owner/Service Manager/Technician
Dependable Performance Marine
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
Navy Airman VF-301
United States Naval Service
06.1993 - 10.1996
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked the flight line launching and recovering f-14 aircraft
Education
High School Diploma -
Alta Loma High School
Alta Loma Ca06-1992
Skills
- Positive attitude
- Multitasking and organization
- Problem-solving
- Reliable and responsible
- Critical thinking
- Conflict resolution
- Trustworthy and honest
- Team collaboration and leadership
- Outgoing and energetic
- Work Planning and Prioritization
- Technical troubleshooting
- Inventory management
- Risk management
Accomplishments
- Documented and resolved dissatisfied customers which led to reoccurring customers.
- Supervised team of six staff members.
- Achieved 27 years of knowledge in the marine and automotive industries.
- Collaborated with team to troubleshoot extensive mechanical issues.
Timeline
Navy Airman VF-301
United States Naval Service
06.1993 - 10.1996
Service Manager
Boat Brokers Inc.
Owner/Service Manager/Technician
Iguana Marine
Owner/Service Manager/Technician
Dependable Performance Marine
High School Diploma -
Alta Loma High School
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