Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Morris

Amelia,OH

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Director of Facilities and Operations

Coney Island Amusement Park
Cincinnati, OH
04.2016 - Current
  • Developed and implemented policies and procedures to ensure safety, efficiency, and cost-effectiveness in facility operations.
  • Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
  • Managed systematic maintenance program to prevent equipment and systems failures.
  • Negotiated contracts with service providers such as waste removal companies or energy suppliers.
  • Oversaw contractor selection of service work contract bids with various department supervisors.
  • Provided insights to executive leadership on new trends for office environment.
  • Directed implementation of goals, policies, procedures, and work standards for program success.
  • Managed budgeting process for operational costs related to facilities management.
  • Monitored maintenance and repair of machinery, equipment and electrical and mechanical systems.
  • Organized emergency response plans in case of natural disasters or other disruptions.
  • Conducted regular meetings with staff members to discuss progress on projects.
  • Created reports on project status updates or budget allocations for senior management review.
  • Identified facility infrastructure replacement and enhancements and developed budgets.
  • Oversaw security protocols at multiple sites to ensure safety of personnel and assets.
  • Developed annual and multi-year work plans to meet business needs.
  • Planned, administered and controlled budgets for equipment and supplies.

Maintenance Manager

Coney Island Amusement Park
Cincinnati, OH
01.2014 - 04.2016
  • Implemented improved training procedures to better develop new personnel.
  • Monitored and evaluated the performance of personnel in the maintenance department, providing guidance and coaching when necessary.
  • Kept records of parts and equipment used in projects to update inventory.
  • Reviewed work orders, allocated resources, assigned tasks, and established priorities for completion of jobs.
  • Researched new products or services that would enhance the company's ability to maintain its competitive edge in the industry.
  • Oversaw team in completing job tasks quickly and accurately with appropriate use of instruments and tools.
  • Designed, fabricated and installed upgrades to improve existing equipment.
  • Allocated material and labor resources to promote on-time and under-budget project completion.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Maintained clear and safe workspace areas to meet OSHA standards.
  • Worked closely with vendors and suppliers to purchase spare parts at competitive prices.
  • Assisted in training new hires on proper operation and maintenance techniques for various types of machinery.
  • Inspected completed work to assess quality and identify skill gaps.
  • Delegated work to staff, setting priorities and goals.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Minimized severity or frequency of accidents of contractors and maintenance personnel using risk identification process.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked with cross-functional teams to achieve goals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Chief of Security

Coney Island Hospital
Cincinnati, Ohio
01.2000 - 01.2014
  • Coordinated with law enforcement agencies regarding criminal activity occurring on premises.
  • Interviewed and hired security personnel with strong skill sets and expertise.
  • Investigated complaints from employees or customers regarding theft or other security-related issues.
  • Monitored surveillance systems to detect any potential threats or unauthorized persons entering the facility.
  • Developed strategies to prevent crimes with educational and community-based initiatives.
  • Directed investigations into suspicious activities or incidents related to security breaches or violations of policy.
  • Ensured the security of personnel, property, and information by developing and implementing effective policies and procedures.
  • Recommended equipment and services to improve facility and network security.
  • Recruited and managed competent personnel to handle security needs and maintain adequate coverage.
  • Reviewed incident reports submitted by staff members on a regular basis and provided feedback when required.
  • Held routine and surprise drills to keep help security team members practice response plans.
  • Created reports detailing daily activities pertaining to security operations within the organization.
  • Conducted regular inspections of physical security systems such as locks, alarms, cameras, and lighting fixtures to ensure proper functioning.
  • Implemented strategies for improving customer service relations while maintaining safety standards.
  • Reviewed security practices prior to events and identified potential weaknesses.
  • Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
  • Managed a team of security guards responsible for patrolling assigned areas and responding to emergencies.
  • Maintained records of all incidents involving breaches in security protocol along with appropriate documentation.

Seasonal Security Officer

Coney Island Amusement Park
Cincinnati, OH
04.20-98 - 01.01-00
  • Observed patrons and customers to quickly address security situations.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.
  • Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
  • Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
  • Performed first aid and CPR when necessary during emergency situations.
  • Maintained accurate logs of all security related activities.
  • Surveyed property to prevent and identify vandalism or disarmed alarm systems.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Inspected fire extinguishers to ensure they were properly charged and operational.
  • Monitored access control systems and key code records for suspicious activities.
  • Maintained high levels of alertness throughout shifts.
  • Checked for safety hazards and took corrective action when necessary.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at facilities.

Education

High School Diploma -

Scarlet Oaks Career Development
Cincinnati, OH
03.2000

High School Diploma -

Amelia High School
Batavia, OH
03.2000

Skills

  • Environmental Regulations
  • Equipment Calibration
  • Project Management
  • Emergency Preparedness
  • Budgeting and Cost Control
  • Analytical Thinking
  • Access Control
  • Team Leadership
  • Excellent Communication
  • Multitasking
  • Training & Development
  • Active Listening

Certification

  • Osha 30
  • certified forklift operator
  • certified ariel lift and platform operator
  • certified pool operator

Timeline

Director of Facilities and Operations

Coney Island Amusement Park
04.2016 - Current

Maintenance Manager

Coney Island Amusement Park
01.2014 - 04.2016

Chief of Security

Coney Island Hospital
01.2000 - 01.2014

Seasonal Security Officer

Coney Island Amusement Park
04.20-98 - 01.01-00

High School Diploma -

Scarlet Oaks Career Development

High School Diploma -

Amelia High School

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Michael Morris