Michael Morrow
Quincy,IL
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
8
8
years of professional experience
Work History
Manager
AMC Theatres
Murfreesboro, TN
06.2017 - 09.2023
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Created monthly reports for senior management summarizing operational performance metrics.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Provided leadership during times of organizational change or crisis situations.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Directed recruitment, hiring, and training of new staff members.
- Performed root cause analysis of variances between actual vs expected results.
- Investigated discrepancies between physical count and computer records.
- Analyzed sales trends to anticipate future needs and adjust inventory accordingly.
Team Lead
Chunky's Cinema Pub
Manchester, NH
07.2016 - 02.2023
- Coordinated team resources to achieve project goals.
- Developed strategies to increase team productivity and improve customer service levels.
- Motivated staff through positive reinforcement techniques.
- Provided support to junior staff during peak periods of workloads.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Delegated daily tasks to team members to optimize group productivity.
Crew Member
Dunkin' Brands
Pelham, NH
12.2015 - 07.2016
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Restocked kitchen supplies including food products and utensils.
- Maintained an organized work area to ensure efficient operations.
Education
High School Diploma -
Londonderry Senior High School
Londonderry, NH05-2012
Skills
- Business Administration
- Staff Development
- Strategic Planning
- Business Development
- Workforce Management
- Operations Management
- Expense Tracking
- Sales management
- Sales Techniques
- Time Management
- Staff Training and Development
Timeline
Manager
AMC Theatres
06.2017 - 09.2023
Team Lead
Chunky's Cinema Pub
07.2016 - 02.2023
Crew Member
Dunkin' Brands
12.2015 - 07.2016
High School Diploma -
Londonderry Senior High School