Michael Mosbach
East Stroudsburg,PA
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Technical Customer Service Representative
Apple Kelly Connect
04.2023 - 07.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Technical Customer Service Representative
National Basketball Association
10.2021 - 05.2022
- Answered customer telephone calls promptly to avoid on-hold wait times
- Provided primary customer support to internal and external customers
- Recommended products to customers, thoroughly explaining details
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Customer Service Representative
Harte Hanks
10.2021 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants.
Restaurant Busser, Red Robin
07.2018 - 08.2020
- Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms
- Provided respectful and courteous bussing services while operating within active dining rooms
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
Host/Hostess
Red Robin
07.2018 - 08.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Answered customer questions about hours, seating and menu information
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Education
Associate of Science -
Northampton Community College
High School Diploma - Academics
East Stroudsburg Senior High School
06.2018
Certificate of Completion - Computer Networking & Security
Monroe Career & Technical Institute
06.2018
Skills
- Technical Support
- Desktop Support
- Operating Systems
- Microsoft Windows
- Computer Networking
- Busser
- Troubleshooting
- Software Troubleshooting
- Customer Retention Strategies
- Ordering Platforms
- Understanding Customer Needs Issue and Complaint Resolution
- Responding to Difficult Customers Resolving Problems
- Technical Troubleshooting
- Building Customer Trust and Loyalty Help Desk Support
- Upbeat and Positive Personality Organizational Skills
- Customer Account Management
- Languages
- Issue and Resolution Tracking
- Call Logging
- Organizational Skills
- Remote User Training
Timeline
Technical Customer Service Representative
Apple Kelly Connect
04.2023 - 07.2023
Technical Customer Service Representative
National Basketball Association
10.2021 - 05.2022
Customer Service Representative
Harte Hanks
10.2021 - 05.2022
Restaurant Busser, Red Robin
07.2018 - 08.2020
Host/Hostess
Red Robin
07.2018 - 08.2020
Associate of Science -
Northampton Community College
High School Diploma - Academics
East Stroudsburg Senior High School
Certificate of Completion - Computer Networking & Security
Monroe Career & Technical Institute
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