Michael Mosely
Lakeland,FL
Summary
Dynamic professional with a proven track record at Amazon Air, excelling in customer service and inventory management. Recognized for enhancing customer satisfaction through effective problem-solving and personalized support.
Overview
17
17
years of professional experience
Work History
Amazon Air Associate
Amazon Air
08.2023 - 03.2025
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
Warehouse Associate
Amazon Fulfillment
08.2020 - 05.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, lifting devices, or other transport vehicles
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
Bakery Worker
Walmart
05.2014 - 05.2015
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
Usher
Cobb Theaters
08.2008 - 02.2013
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assisted in reducing product damage by properly handling and storing materials.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Directed ticket holders to seats and facility locations.
- Sold admission, processed payments, and issued tickets.
Education
Yes - Computer And Information Sciences
Lake Gibson High School
Lakeland, FL05.2008
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Forklift operation
Timeline
Amazon Air Associate
Amazon Air
08.2023 - 03.2025
Warehouse Associate
Amazon Fulfillment
08.2020 - 05.2022
Bakery Worker
Walmart
05.2014 - 05.2015
Usher
Cobb Theaters
08.2008 - 02.2013
Yes - Computer And Information Sciences
Lake Gibson High School
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