Michael Moser
New Albany,MS
Summary
Dependable and reliable professional with a flexible approach to professional development. Proven ability to promote team-based skills with energy and an organization-first business plan. High-energy Trainer familiar with establishing clear training plans and putting together useful support materials to promote advancements in student learning. Well-versed in operating under tight schedules and with little supervision. Contributes many years of experience in training, teaching, and mentoring professionals in corporate environments. Dynamic trainer with several years of comprehensive experience teaching knowledge and skills to organization
Overview
15
15
years of professional experience
Work History
Key Trainer Team Member
Toyota Motor Manufacturing Mississippi
Blue Springs, MS
06.2023 - Current
- Provided feedback on employee performance based on observed results during training sessions.
- Created multimedia presentations using PowerPoint, video conferencing tools, and other software applications.
- Developed assessment tests to evaluate trainees' knowledge of course material.
- Documented all training activities including attendance records, feedback forms, surveys.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Recommended changes or improvements in existing training processes as needed.
- Explained goals and expectations required of trainees.
Utility foam Operator
Master Bilt
New Albany, MS
01.2022 - Current
- Arranged foam guns at the beginning of each day.
- Maintained accurate foam calibration for optimal performance.
- Diagnosed and resolved problems with underperforming guns, optimizing functionality by adjusting ratios and conducting required rebuilds.
- Obtained certification for press brake operation from Cincinnati Corporation.
- Utilized shear machinery to efficiently cut metal pieces to required measurements.
- Skilled at working with cutting-edge, computerized brake mechanisms.
- Implemented safety protocols in accordance with certification requirements.
- Conducted regular inspections of machinery to identify any potential issues or malfunctions.
- Met deadlines for completion of assigned tasks efficiently and effectively.
- Maintained records relating to product output numbers, scrap rate analysis, downtime reports.
Management
AutoZone
New Albany, MS
05.2021 - 05.2022
- Successfully achieved company's monthly bundles/sales objective.
- Demonstrated expertise in effectively managing and processing significant weekly electronic deposits, surpassing the 100k mark.
- Oversaw end-of-day cash deposits.
- Ensured proper accounting of funds in cash registers.
- Ensured smooth functioning of store during entire work shift.
- Managed inter-store transfers of merchandise.
- Assisted in developing policies related to quality management, risk management, accreditation requirements, and other regulatory matters.
- Communicated customer feedback to management team.
- Prepared expense reports for senior management review.
Management
FedEx
Vineyard, UT
07.2016 - 05.2021
- Successfully advanced to a leadership role.
- Managed the organization of routes for all drivers using Ground cloud program.
- Managed the workforce involved in the usage of 22 vans.
- Gave support to drivers facing challenges on their designated paths.
- Diagnosed mechanical faults using specialized computer diagnostic equipment.
- Conducted safety inspections of vehicles to ensure compliance with government regulations.
- Maintained accurate records of all repairs performed on vehicles in the shop log book.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
Service Drive Manager
Roseville Toyota
Roseville, CA
01.2014 - 09.2016
- Engaged with customers in a professional and welcoming manner.
- Ensured timely delivery of completed vehicles to clients.
- Ensured the timely delivery of trade-ins to other dealerships in response to recalls.
- Effectively managed vehicle logistics, delivering them to the designated vendors
- Developed and implemented customer service protocols to ensure high levels of customer satisfaction.
- Reviewed customer feedback surveys to identify areas for improvement in the service drive process.
- Conducted regular team meetings to discuss customer issues and develop solutions.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
Data Entry Specialist
Charles Dental Group
Citrus Heights, CA
09.2009 - 09.2010
- Systematized documents for better accessibility on server.
- Managed documentation during retirement.
- Maintained accurate records of delivered documents and confirmed successful receipt by recipients.
- Maintained efficient workflow by copying important documents for dentists.
- Performed data entry tasks including keying in numerical or alphanumerical information from source documents into databases.
- Executed daily back-up procedures for all entered data.
- Reviewed completed work for accuracy before submitting it to supervisor for review.
- Scanned documents into the company's database system using optical character recognition software.
- Identified, corrected, and reported data entry errors.
Education
High School Diploma -
South Torrance High School
Torrance, California06.2011
Bachelor of Science - Information Technology
University of Arkansas At Little Rock
Little Rock, ARSkills
- Customer Engagement
- Effective Time Management
- Microsoft Office Proficiency
- Proficient in Apple Products
- Rapid Skill Acquisition
- iOS Software Proficiency
- Proficient in Windows OS
- Software Troubleshooting
- Computer technology
- New Hire Training
References
References available upon request.
Timeline
Key Trainer Team Member
Toyota Motor Manufacturing Mississippi
06.2023 - Current
Utility foam Operator
Master Bilt
01.2022 - Current
Management
AutoZone
05.2021 - 05.2022
Management
FedEx
07.2016 - 05.2021
Service Drive Manager
Roseville Toyota
01.2014 - 09.2016
Data Entry Specialist
Charles Dental Group
09.2009 - 09.2010
High School Diploma -
South Torrance High School
Bachelor of Science - Information Technology
University of Arkansas At Little Rock
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