Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Michael Mosquera

North Chesterfield,VA

Summary

Innovative and detail-oriented professional with a strong foundation in programming languages and frameworks. Eager to leverage skills in building efficient and scalable applications. Passionate about problem-solving and collaborating in agile environments to drive project success and contribute to team goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Support Representative

Virginia Skywire
Richmond, VA
01.2021 - 01.2026
  • Diagnosed and resolved connectivity issues including outages, slow speeds, modem/router failures, and signal problems
  • Cross-referenced multiple internal tools to validate customer information and service status
  • Performed account verification, billing inquiries, and service plan explanations
  • Documented technical diagnostics, troubleshooting steps, and
  • Coordinated technician dispatches and followed up on service resolutions
  • Used multiple internal tools and CRM systems simultaneously while on live calls
  • Identified recurring data or system issues and flagged trends to supervisors or technical teams
  • Provided remote customer support for residential and business internet services via inbound calls

Education

High School -

Manchester High School
Richmond, VA
01.2018

Skills

  • Database management (MS Access, Oracle, Teradata, IBM DB2, MySQL, SQL, Postgres)
  • Experienced in web development using HTML, CSS, and JavaScript
  • Graphics (Photoshop, Illustrator, InDesign, Acrobat, Corel Draw, HTML/CSS)
  • Software Skills: Java, PHP, MySQL, SQL, C#, JavaScript, C, Python, iOS/Swift, Ruby on Rails

Certification

edX Coding Bootcamp: September 2024– March 2025

Languages

English Native
Spanish Native

Timeline

Customer Support Representative

Virginia Skywire
01.2021 - 01.2026

High School -

Manchester High School
Michael Mosquera