Michael Mosteller
FL
Summary
Self-Motivated seasoned Operations Manager with background in streamlining business processes to improve efficiency and profitability. Skilled at managing teams, reducing operational costs, and implementing strategic business plans. Strengths include leadership, problem-solving skills, negotiating and ability to make impactful decisions that drive company growth.
Overview
20
20
years of professional experience
Work History
Operations Manager
C & E Delivery Inc (FedEx Ground Contractor)
Jacksonville , FL
08.2014 - 09.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Recruited, interviewed and hired qualified staff for open positions.
- Trained employees on duties, policies and procedures.
- Guided management and supervisory staff to promote smooth operations.
President/Owner/Operator
FDAU Inc
Jacksonville, FL
01.2005 - 08.2014
- Determined performance goals and offered tactics for achieving milestones.
- Analyzed financial statements and forecasts to improve programs, performance and policies.
- Developed and executed strategic business plan to attain assigned metrics.
- Led strategic planning and execution to drive company growth and profitability.
- Led mergers and acquisitions to strengthen market position and enhance product offerings.
- Ensured compliance with regulatory requirements and ethical standards.
- Ensured operational excellence across all departments to meet and exceed customer expectations.
- Oversaw development and implementation of corporate policies and procedures.
- Created program to promote new managers from within, leading to cohesive leadership structure.
- Led strategic planning and execution to enhance profitability and company growth.
Education
Some College (No Degree) - Business
Corning Community College
Corning, NYSkills
- Logistics Oversight
- Customer Retention
- Labor Relations
- Performance reporting
- Customer Service
- Maintenance Planning
- Workflow Optimization
- Incidents management
- Performance Management
- Onboarding and Orientation
Timeline
Operations Manager
C & E Delivery Inc (FedEx Ground Contractor)
08.2014 - 09.2024
President/Owner/Operator
FDAU Inc
01.2005 - 08.2014
Some College (No Degree) - Business
Corning Community College
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