Michael Mottern
Montoursville,PA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
AVP/Loan Operations Supervisor
Journey Bank/The Muncy Bank & Trust Company
12.2022 - Current
- Managed projects efficiently, ensuring timely delivery and high-quality results.
- Increased team productivity by implementing streamlined processes and effective communication strategies and providing training to staff members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Assistant Community Office Manager
The Muncy Bank & Trust Company
05.2021 - 12.2022
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Updated reports, managed accounts, and generated reports for company database.
Loan Processor
The Muncy Bank & Trust Company
08.2020 - 05.2021
- Reviewed loan files for completeness and identified missing documentation.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Processed loan applications and monitored progress from start to finish.
- Utilized loan origination software to process and track loan applications.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
Teller
The Muncy Bank & Trust Company
10.2019 - 08.2020
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Guest Service Assistant
Target
09.2010 - 10.2019
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Prepared weekly employee work schedules to meet operational needs.
- Evaluated employee performance and made recommendations for improvements.
- Motivated employees to perform at peak productivity with morale-boosting programs.
- Followed company policies and procedures regarding cash handling.
Education
High School Diploma -
Hughesville High School
Hughesville, PA06.2008
Skills
- Strategic planning
- Organizational skills
- Vendor management
- Problem solving
- Customer relationship management
- Team building
- Time management
- Staff Management
References
References available upon request.
Timeline
AVP/Loan Operations Supervisor
Journey Bank/The Muncy Bank & Trust Company
12.2022 - Current
Assistant Community Office Manager
The Muncy Bank & Trust Company
05.2021 - 12.2022
Loan Processor
The Muncy Bank & Trust Company
08.2020 - 05.2021
Teller
The Muncy Bank & Trust Company
10.2019 - 08.2020
Guest Service Assistant
Target
09.2010 - 10.2019
High School Diploma -
Hughesville High School
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