Summary
Overview
Work History
Education
Skills
References
Timeline
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Michael Mottern

Montoursville,PA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

AVP/Loan Operations Supervisor

Journey Bank/The Muncy Bank & Trust Company
12.2022 - Current
  • Managed projects efficiently, ensuring timely delivery and high-quality results.
  • Increased team productivity by implementing streamlined processes and effective communication strategies and providing training to staff members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.

Assistant Community Office Manager

The Muncy Bank & Trust Company
05.2021 - 12.2022
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Updated reports, managed accounts, and generated reports for company database.

Loan Processor

The Muncy Bank & Trust Company
08.2020 - 05.2021
  • Reviewed loan files for completeness and identified missing documentation.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Processed loan applications and monitored progress from start to finish.
  • Utilized loan origination software to process and track loan applications.
  • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.

Teller

The Muncy Bank & Trust Company
10.2019 - 08.2020
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Guest Service Assistant

Target
09.2010 - 10.2019
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Prepared weekly employee work schedules to meet operational needs.
  • Evaluated employee performance and made recommendations for improvements.
  • Motivated employees to perform at peak productivity with morale-boosting programs.
  • Followed company policies and procedures regarding cash handling.

Education

High School Diploma -

Hughesville High School
Hughesville, PA
06.2008

Skills

  • Strategic planning
  • Organizational skills
  • Vendor management
  • Problem solving
  • Customer relationship management
  • Team building
  • Time management
  • Staff Management

References

References available upon request.

Timeline

AVP/Loan Operations Supervisor

Journey Bank/The Muncy Bank & Trust Company
12.2022 - Current

Assistant Community Office Manager

The Muncy Bank & Trust Company
05.2021 - 12.2022

Loan Processor

The Muncy Bank & Trust Company
08.2020 - 05.2021

Teller

The Muncy Bank & Trust Company
10.2019 - 08.2020

Guest Service Assistant

Target
09.2010 - 10.2019

High School Diploma -

Hughesville High School

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Michael Mottern