Michael Mottern
Montoursville,PA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
AVP/Loan Operations Supervisor
Journey Bank/The Muncy Bank & Trust Company
12.2022 - Current
- Managed projects efficiently, ensuring timely delivery and high-quality results.
- Increased team productivity by implementing streamlined processes and effective communication strategies and providing training to staff members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Assistant Community Office Manager
The Muncy Bank & Trust Company
05.2021 - 12.2022
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Updated reports, managed accounts, and generated reports for company database.
Loan Processor
The Muncy Bank & Trust Company
08.2020 - 05.2021
- Reviewed loan files for completeness and identified missing documentation.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Processed loan applications and monitored progress from start to finish.
- Utilized loan origination software to process and track loan applications.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
Teller
The Muncy Bank & Trust Company
10.2019 - 08.2020
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Guest Service Assistant
Target
09.2010 - 10.2019
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Prepared weekly employee work schedules to meet operational needs.
- Evaluated employee performance and made recommendations for improvements.
- Motivated employees to perform at peak productivity with morale-boosting programs.
- Followed company policies and procedures regarding cash handling.
Education
High School Diploma -
Hughesville High School
Hughesville, PA06.2008
Skills
- Strategic planning
- Organizational skills
- Vendor management
- Problem solving
- Customer relationship management
- Team building
- Time management
- Staff Management
References
References available upon request.
Timeline
AVP/Loan Operations Supervisor
Journey Bank/The Muncy Bank & Trust Company
12.2022 - Current
Assistant Community Office Manager
The Muncy Bank & Trust Company
05.2021 - 12.2022
Loan Processor
The Muncy Bank & Trust Company
08.2020 - 05.2021
Teller
The Muncy Bank & Trust Company
10.2019 - 08.2020
Guest Service Assistant
Target
09.2010 - 10.2019
High School Diploma -
Hughesville High School
Similar Profiles
Ben HuberBen Huber
Portfolio Manager at First Bank and Trust CompanyPortfolio Manager at First Bank and Trust Company
Heather SummittHeather Summitt
Loan Administrative Assistant at American Bank and Trust CompanyLoan Administrative Assistant at American Bank and Trust Company
Leah Lelaine OngLeah Lelaine Ong
Banking Customer Service Representative at Metropolitan Bank & Trust CompanyBanking Customer Service Representative at Metropolitan Bank & Trust Company