Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Michael Mozingo

Waynesboro,MS

Summary

Dynamic Wire Technician with extensive experience at DIRECTV, adept at resolving customer issues and enhancing service efficiency. Skilled in cable installation and wire splicing, I excel in teamwork and problem-solving, ensuring customer satisfaction and retention. Proven ability to adapt quickly and deliver high-quality service under pressure.

Overview

19
19
years of professional experience

Work History

Wire Technician

DIRECTV
05.2015 - Current
  • Resolved customer issues promptly and effectively.
  • Executed installations, service calls, and upgrades to maintain operational status of customer equipment.
  • Collaborated with team members to streamline service processes for improved efficiency
  • Handled customer complaints with empathy, ensuring satisfaction and retention
  • Resolved service disruptions by troubleshooting coaxial connections.

Wire Technician

AT&T
10.2015 - 12.2024
  • Demonstrated adaptability by learning new systems quickly and applying them in daily operations.
  • Acquired expertise in installing Fixed Wireless Internet during AT&T pole climbing school.
  • Engaged in regular training sessions to enhance product knowledge and service skills.
  • Monitored feedback channels to identify areas for improvement in customer service delivery
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

Wal-Mart
04.2015 - 05.2015
  • Loaded and unloaded merchandise to ensure timely stock availability.
  • Executed the unloading of delivery trucks in the designated receiving section.
  • Assisted in product placement to enhance visual merchandising and customer engagement.
  • Operated pallet jacks and forklifts safely for efficient product movement.
  • Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.

Services Journeyman

United States Air Force, USAF
04.2009 - 04.2015
  • Prepared and served food items in compliance with health and safety regulations.
  • Maintained cleanliness and organization of workstations to enhance efficiency.
  • Trained new employees on food preparation techniques and safety protocols.
  • Assisted with preparation of human remains for transport from theater to stateside ensuring respect and dignity for deceased individuals.
  • Facilitated dignified transport of remains from flight line overseas to Dover AFB, ensuring compliance with protocols.
  • Assisted in daily operations, ensuring a welcoming environment for all fitness center members.
  • Monitored equipment usage and performed routine maintenance to ensure optimal functionality and safety.
  • Assisted in daily hotel operations to ensure smooth guest experiences.
  • Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
  • Enhanced security by introducing two-lock system for military assets.
  • Trained new employees on hotel policies, procedures, and customer service standards.
  • Managed guest inquiries and resolved issues promptly for satisfaction.
  • Monitored surveillance systems to identify and prevent theft and security breaches.
  • Collaborated with store teams to develop and implement loss prevention strategies.

Tire and Lube Express Technician

Walmart
04.2007 - 04.2009
  • Performed tire rotations and replacements efficiently, ensuring optimal vehicle performance and safety.
  • Conducted oil changes and fluid checks, maintaining adherence to manufacturer specifications.
  • Inspected vehicles for wear and maintenance needs, providing recommendations for repairs.
  • Utilized diagnostic tools to assess vehicle issues accurately and expedite service delivery.

Customer Service Representative

Sunflower Food Store
04.2006 - 04.2007
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Addressed customer inquiries regarding products, services, and company details.
  • Organized groceries efficiently and ensured timely delivery to customer vehicles.
  • Maintained cleanliness of store and organized inventory.

Education

High School Diploma -

Wayne County High School
Waynesboro, MS
05.2008

Skills

  • Power tool operation
  • Hand tool proficiency
  • Wire splicing
  • Network configuration
  • Component installation
  • Cable installation
  • Cable splicing
  • Wire stripping
  • Connector installation
  • Continuity testing
  • Grounding techniques
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Equipment installation and repair
  • Excellent communication
  • Critical thinking
  • Self motivator
  • Adaptive leadership style
  • Team leadership & development

Accomplishments

Airman of the Month multiple times during Active Duty Military service.

Coined multiple times by 4 star generals for outstanding service while in deployed locations.

Consistently made bonus at DirecTV.

Recognized for quality of work while working for DirecTV.

Recognized for continuous 100% customer service.

Leadership displayed, and appointed element leader by Drill Instructor in Basic Training. Directly responsible for Airmen until graduation from Basic Training.


References

AT&T/DirecTV Supervisor - Jeremy Gullet - (228) 669-6296

DirecTV Supervisor - Brad Williams - (601) 503-3130

Timeline

Wire Technician

AT&T
10.2015 - 12.2024

Wire Technician

DIRECTV
05.2015 - Current

Customer Service Representative

Wal-Mart
04.2015 - 05.2015

Services Journeyman

United States Air Force, USAF
04.2009 - 04.2015

Tire and Lube Express Technician

Walmart
04.2007 - 04.2009

Customer Service Representative

Sunflower Food Store
04.2006 - 04.2007

High School Diploma -

Wayne County High School

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Michael Mozingo