Michael Austin
Summary
Experienced Forklift Operator with background working in fast-paced shipping environments moving merchandise of diverse sizes and types. Keeps work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success. Enthusiastic and skilled Clerk knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with database, ERP and word processing software. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Desert Ventures
09.2021 - 08.2023
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Assistant Manager
Desert Ventures
09.2020 - 02.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
Restaurant Team Member
Silver State Restaurants
11.2018 - 03.2020
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Owner/Lead Maintenance Mechanic
Mr-Fixit Automotive Repair
01.2009 - 06.2017
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Shipping and Receiving Clerk
Infinity Fasteners
04.2007 - 08.2009
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
Quality Control Inspector
Betts Spring Company
02.2006 - 12.2008
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Reduced product rejection rates by collaborating with engineering and production teams to address quality issues proactively.
Crew Leader
Colonial Van And Storage
10.2003 - 05.2005
- Assisted clients with furniture disassembly and reassembly, ensuring proper setup at the new location.
- Maintained excellent customer service, addressing any concerns and providing solutions as needed.
- Ensured safe transportation of items by properly loading and securing them in the moving truck.
- Communicated with clients to understand their specific needs, tailoring services accordingly for a seamless moving experience.
- Streamlined warehouse processes for increased efficiency by implementing new inventory control systems and procedures.
Forklift Operator/Order Fulfillment Associate
Penskee Logistics
10.2000 - 03.2005
- Improved warehouse efficiency by skillfully operating slip-clamp forklifts to move, relocate, and stacked Whirlpool appliance's.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Ensured timely delivery of products by accurately picking orders from storage areas.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
Warehouse Order Puller
ABCO Group
06.1999 - 04.2003
- Expedited order processing by efficiently locating, retrieving, and staging items for shipment.
- Optimized inventory management with regular cycle counts, ensuring stock levels remained accurate and up to date.
- Reduced picking errors by cross-referencing order details with physical items during the pulling process.
- Assisted in loading and unloading trucks, maintaining a safe and orderly work environment.
Warehouse Order Puller
Ferguson Plumbing Supply
06.1995 - 07.1999
- Increased order accuracy by diligently verifying product information and quantities before packaging.
- Enhanced warehouse organization through systematic arrangement of products, streamlining the order pulling process.
- Utilized warehouse equipment such as pallet jacks and forklifts to transport materials safely and efficiently.
- Collaborated with team members to complete time-sensitive orders, prioritizing tasks to maximize productivity.
Education
Certification - A/C Delco Automotive Electrical Systems
Fresno City College
Fresno, CA05.2008
Certification - Automotive Technology
Chaffey College
Rancho Cucamonga, CA05.2004
High School Diploma -
Pacific High School
San Bernardino, CA06.1995
Skills
- Staff Management
- Customer Engagement
- Operations Management
- Materials Handling
- Shipment Receiving
- Order Picking
- Pallet Jack Operation
- Product Inspection
- Inventory staging
- Efficient data entry
- Familiar with WMS
- Inventory Control
Certification
OSHA-10 Certification
Forklift Certified
Timeline
Restaurant Manager
Desert Ventures
09.2021 - 08.2023
Assistant Manager
Desert Ventures
09.2020 - 02.2022
Restaurant Team Member
Silver State Restaurants
11.2018 - 03.2020
Owner/Lead Maintenance Mechanic
Mr-Fixit Automotive Repair
01.2009 - 06.2017
Shipping and Receiving Clerk
Infinity Fasteners
04.2007 - 08.2009
Quality Control Inspector
Betts Spring Company
02.2006 - 12.2008
Crew Leader
Colonial Van And Storage
10.2003 - 05.2005
Forklift Operator/Order Fulfillment Associate
Penskee Logistics
10.2000 - 03.2005
Warehouse Order Puller
ABCO Group
06.1999 - 04.2003
Warehouse Order Puller
Ferguson Plumbing Supply
06.1995 - 07.1999
Certification - A/C Delco Automotive Electrical Systems
Fresno City College
Certification - Automotive Technology
Chaffey College
High School Diploma -
Pacific High School