Michael Mudd
Glasgow,KY
Summary
I've worked in different backgrounds throughout the years, but the common factor in all of my jobs is working to provide the best service to my customers, whether that be a parent, a tour guest, or in someone's home. I take pride in keeping calm, cool, and collected in even the most stressful situations. I work hard to put myself in others shoes and resolving concerns early on before they become large problems.
Overview
5
5
years of professional experience
Work History
Teacher of Students With a Learning Disability
Prince William County Schools
08.2022 - 06.2023
- Created and managed Individualized Education Plans to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Delivered effective and differentiated classroom
- instruction to range of neurodiverse students.
Teacher Assistant
Prince William County Public Schools
08.2021 - 06.2022
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Teacher Assistant One on One
Prince William County Public Schools
10.2020 - 06.2021
- Documented data and completed accurate updates to case records.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
Technician
Stanley Steemer International
08.2019 - 10.2020
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Applied critical thinking and research to address complex issues.
- Mixed water and chemicals in containers to prepare cleaning solutions.
- Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
- Moved furniture weighing up to 100 pounds to prepare homes for cleaning.
- Provided exceptional service for each customer to achieve complete satisfaction.
- Cared for vehicle interiors, seats and flooring.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
Tour Guide
Northern Alaska Tour
05.2018 - 04.2019
- Guided groups of up to 25 people on scheduled tours.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Maintained vehicles and audio equipment to keep resources working and available for tour use.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Built personal relationships with guests to promote positive experiences.
Education
Bachelor of Science - Business Economics
Western Kentucky University
Bowling Green, KY12.2005
Skills
- Interventions Understanding
- Classroom Instruction
- Non-Violent Crisis Intervention
- Behavior Modification Techniques
- Public Speaking
- Customer Relationship Management
- Issue and Conflict Resolution
Timeline
Teacher of Students With a Learning Disability
Prince William County Schools
08.2022 - 06.2023
Teacher Assistant
Prince William County Public Schools
08.2021 - 06.2022
Teacher Assistant One on One
Prince William County Public Schools
10.2020 - 06.2021
Technician
Stanley Steemer International
08.2019 - 10.2020
Tour Guide
Northern Alaska Tour
05.2018 - 04.2019
Bachelor of Science - Business Economics
Western Kentucky University