Michael Mueller
Broadalbin,NY
Summary
Dynamic Technician and former Store Manager at Firestone Complete Auto Care, adept at enhancing customer satisfaction through exceptional service and quality control. Proven mechanical knowledge and attention to detail led to streamlined operations and effective team training, fostering a collaborative environment that drove sales growth and improved performance.
Overview
10
10
years of professional experience
2
2
Certification
Work History
Technician
Firestone Complete Auto Care, BRO
Scotia NY
11.2025 - Current
- Performed tire installations and rotations, ensuring adherence to safety protocols.
- Conducted vehicle inspections, identifying maintenance needs and recommending services.
- Assisted in diagnosing mechanical issues using diagnostic tools and equipment.
- Collaborated with team members to streamline service processes and enhance customer satisfaction.
- Educated customers on preventative maintenance practices to prolong vehicle life.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Store Manager
Firestone Complete Auto Care, BRO
Latham, NY
08.2023 - 10.2025
- Oversaw daily operations, ensuring high-quality customer service and efficient workflow.
- Managed inventory levels, implementing strategies to optimize stock availability and reduce shrinkage.
- Trained and mentored staff, fostering a collaborative environment that enhanced team performance.
- Developed and executed marketing initiatives to increase store visibility and drive sales growth.
- Enforced safety protocols, maintaining compliance with corporate standards and regulations.
- Conducted regular performance evaluations, providing constructive feedback to improve employee development.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Technician/ Service Advisor
Jim's Auto Sales Of Glenville
Glenville, NY
07.2019 - 08.2023
- Diagnosed and repaired automotive systems, ensuring optimal performance and safety standards.
- Conducted routine maintenance services including oil changes, tire rotations, and brake inspections.
- Utilized diagnostic tools and equipment to identify mechanical issues efficiently.
- Collaborated with team members to streamline workflow and enhance service delivery.
- Trained new technicians on procedures, safety protocols, and best practices in automotive care.
- Implemented process improvements that increased service efficiency and customer satisfaction.
- Assisted in managing inventory levels for parts and supplies to support operational needs.
- Maintained a clean and organized work environment adhering to safety regulations at all times.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Met customer call guidelines for service levels, handle time and productivity.
Technician/Automotive Service Advisor
Route 29 Garage
Saratoga Springs, NY
12.2017 - 07.2019
- Diagnosed and repaired automotive issues using diagnostic tools and equipment.
- Performed routine maintenance services including oil changes, tire rotations, and brake inspections.
- Collaborated with team members to ensure timely completion of service orders.
- Mentored junior technicians in proper repair techniques and safety protocols.
- Streamlined workflow processes to enhance efficiency in service delivery.
- Maintained accurate records of services performed and parts used for inventory management.
- Implemented quality control measures to ensure high standards of service are met consistently.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues
Education
GED - Automotive
Corinth Central School
Corinth, NY06.2002
Skills
Attention to detail
Customer service
Works Well Under Pressure
Multitasking and organization
Quality control
Mechanical Knowledge
Documentation and reporting
Work Planning and Prioritization
Customer interaction
Workload management
Certification
ASEs for Seering and Suspension and Brakes
New York State Inspection
Timeline
Technician
Firestone Complete Auto Care, BRO
11.2025 - Current
Store Manager
Firestone Complete Auto Care, BRO
08.2023 - 10.2025
Technician/ Service Advisor
Jim's Auto Sales Of Glenville
07.2019 - 08.2023
Technician/Automotive Service Advisor
Route 29 Garage
12.2017 - 07.2019
GED - Automotive
Corinth Central School