Michael Mueller
Floral City,USA
Summary
Results-driven Senior Healthcare Agent with over 20 years of expertise in Medicare solutions. Proven success in enhancing client satisfaction and retention through strategic relationship management and mentoring. Strong problem-solving abilities utilizing extensive product knowledge to improve service quality and operational efficiency. Dedicated to advancing healthcare delivery with a solid foundation in sales, finance, and team leadership.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Lotalty Agent
Salelytics
02.2025 - 10.2025
- Managed client relationships to enhance service delivery and satisfaction.
- Coordinated communication between stakeholders to ensure project alignment and efficiency.
- Analyzed market trends to inform strategic decision-making and improve outreach efforts.
- Developed training materials to onboard new agents, enhancing team productivity and knowledge retention.
- Managed Medicare insurance product for clients
Unemployed / Caregiver
Ambrose Mueller (Father)
01.2023 - 01.2025
- Support daily living activities for patients
- Foster patient independence
- Collaborate with care teams to improve quality of life
Senior Medicare Agent
e-TELEQUOTE
01.2023 - 01.2023
- Mentor service team using product expertise
- Resolve complex client issues to boost retention
- Conduct customer call backs and outbound carrier calls
Call Center Medicare Insurance Agent
ASSURANCE IQ
01.2018 - 01.2022
- Resolve complex client issues using product expertise
- Enhance customer satisfaction and retention
- Conduct follow-up calls and coordinate with carriers
- Sell Medicare insurance packages to seniors
Senior Client Relations Manager
PM GROUP of CENTRAL FL
01.2014 - 01.2018
- Lead meetings with CEOs on project launches
- Maintain daily executive communication
- Oversee multiple ongoing projects
- Manage HR processes and recruitment
- Conduct new employee training sessions
Senior Project Manager
GEORGE S. MAY INTL. COMPANY
01.2009 - 01.2014
- Oversee consulting projects across states
- Lead direct client collaboration
- Analyze operating budgets and financials
- Manage P&L responsibilities
Service Manager
AMPCO PRODUCTS
01.2004 - 01.2009
- Develop employee incentive programs and conduct performance evaluations
- Implement flexible work schedules, enhancing productivity and personal time
- Strengthen vendor relations to improve cash flow
- Reduce hardware inventory costs through strategic analysis
Education
Master of Science - Aviation Management
Embry-Riddle Aeronautical University-Daytona Beach
Daytona Beach, FLSkills
- Time Management
- Sales
- Upselling
- Medicare Part C & D
- Budgeting
- Job costing
- Project management
- Client retention
- Recruiting
- Client Relations
- Microsoft Office
- Leadership
- Change Management
- FL 2-15 License - Life, Health & Annuity
- Call management
- Conflict resolution
- Customer service
Certification
- Certificates, FL 2-15 Insurance License
- Life, Health & Annuity
Links
LinkedIn: www.linkedin.com
Languages
English
Native or Bilingual
Timeline
Lotalty Agent
Salelytics
02.2025 - 10.2025
Unemployed / Caregiver
Ambrose Mueller (Father)
01.2023 - 01.2025
Senior Medicare Agent
e-TELEQUOTE
01.2023 - 01.2023
Call Center Medicare Insurance Agent
ASSURANCE IQ
01.2018 - 01.2022
Senior Client Relations Manager
PM GROUP of CENTRAL FL
01.2014 - 01.2018
Senior Project Manager
GEORGE S. MAY INTL. COMPANY
01.2009 - 01.2014
Service Manager
AMPCO PRODUCTS
01.2004 - 01.2009
Master of Science - Aviation Management
Embry-Riddle Aeronautical University-Daytona Beach