Michael Muffoletto
Brant,NY
Summary
Results-driven professional with extensive experience in inspection and complaint resolution within the recreational vehicle industry. Skilled in technical troubleshooting and effective communication, contributing to improved product quality and customer satisfaction through thorough documentation and collaboration.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Field Investigator
Independent Contracter
Brant, NY
09.2025 - Current
Conducted inspections of motorhomes and travel trailers in collaboration with manufacturers, customers, and dealers.
Documented findings and created thorough inspection reports for future reference.
Resolved complaints by providing detailed repair instructions to ensure effective issue resolution.
Assisted in repairs, contributing to customer satisfaction and effective problem resolution.
Collaborated with manufacturers and dealers to negotiate settlements that addressed customer concerns.
Participated in lemon law hearings to represent manufacturers' interests.
Maintained service training programs to stay current with industry developments.
Provided feedback to manufacturers on product improvements based on inspection findings.
Winnebago Industries Inc. 02/1989-09/2025
National Field service manager/Legal Liaison
District Service Manager
Fairway RV 1983-1989
Parts and service director
Technician
Fab Met corporation - 1981-1983
Manager, plant maintenance.
Sudden Service - 1977-1981
Appliance repair technician.
All appliances including air conditioning and refrigeration.
Education
Associate of Applied Science -
Alfred State College
Wellsville, NY05-1977
Skills
- Inspection techniques
- Repair documentation
- Settlement negotiation
- Service training
- Product improvement
- Complaint resolution
- Technical troubleshooting
- Effective communication
- Problem solving
- Critical thinking
Certification
- Master certified technician, Certificates in A/C and refrigeration, RV furnaces, water heaters, 12 volt and 110 volt systems, Lithium Battery systems, Structure and repair and maintenance, Hydraulic and electrical brake systems, floor and subfloor repairs, appliance repair systems, Hydraulic jack systems, sealant management, Slide our room mechanical and electrical systems, Training not limited to above.
Timeline
Field Investigator
Independent Contracter
09.2025 - Current
Associate of Applied Science -
Alfred State College