Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Michael Mullane

Michael Mullane

Experienced Manager
Naples,FL

Summary

  • Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

29
29
years of professional experience

Work History

Assistant Store Manager

Barnes & Noble
Estero, FL
07.2006 - 03.2023
  • Met and exceeded annual sales targets by average 10% each year as part of management team
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Scheduled 25 employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members
  • Analyzed customer feedback and implemented strategies to improve customer experience
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Reconciled daily sales transactions to balance and log day-to-day revenue
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Department Supervisor

Barnes & Noble
Naples, FL
06.2002 - 06.2006
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Trained team members in successful strategies to meet operational and sales targets.

Music Manager

Barnes & Noble
09.1996 - 06.2002
  • Recruited, interviewed and hired 20 employees and implemented mentoring program.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
  • Identified trends in industry and secured product to build profit.

Supervisor

Barnes & Noble
09.1995 - 09.1996
  • Performed daily store operations and staff supervision of 30 employees
  • Created merchandising displays keeping current trends in mind
  • Mentored newly hired employees on company standards

Music Seller

Barnes & Noble
09.1994 - 09.1995
  • Performed daily stocking and receiving of new product
  • Achieved customer service ratings of 95%
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively

Education

Bachelor of Arts - Communications

University of Toledo
Toledo, OH
09.1995

Skills

  • Microsoft office, Excel (10
  • Inventory Control
  • Recruiting
  • Leadership
  • Digital Marketing
  • Cash Handling
  • Payroll
  • Shipping and Receiving
  • Staff Scheduling
  • Staff supervision
  • Customer experience
  • Staff Management

Timeline

Assistant Store Manager

Barnes & Noble
07.2006 - 03.2023

Department Supervisor

Barnes & Noble
06.2002 - 06.2006

Music Manager

Barnes & Noble
09.1996 - 06.2002

Supervisor

Barnes & Noble
09.1995 - 09.1996

Music Seller

Barnes & Noble
09.1994 - 09.1995

Bachelor of Arts - Communications

University of Toledo

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Michael MullaneExperienced Manager