Summary
Overview
Work History
Education
Skills
References
Timeline
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Michael Muller

Phoenix,AZ

Summary

Goal Oriented Manager with success at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 16 years of management performance.

Overview

16
16
years of professional experience

Work History

Area Manager

Enterprise Holdings
04.2013 - 09.2021
  • Supervised +10 locations and managed 40-50 team members, maintaining contractual, compliance and reporting requirements for all areas and assets within region.
  • Managed profit and loss statement of +$23 million in total revenue per year for optimal performance.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs for all team
  • Determine daily, weekly and monthly pricing structures for region
  • Review operational records and reports to project sales and determine profitability
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching

Branch Manager

Enterprise Holdings
10.2007 - 04.2013
  • Manage 3 different locations between 2007-2013, with $1-5.5 Million in revenue per year and team of 5-15
  • Direct and supervise employees engaged in sales or in performing services for customers
  • Instruct and train staff on how to handle difficult and complicated sales/customers
  • Hire, train, and evaluate personnel in all aspects of sales process
  • Plan budgets, authorize payments and evaluate profit and loss statement monthly.

Assistant Manager

Enterprise Holdings
06.2006 - 10.2007
  • Provide customer service by welcoming and assisting customers and responding to customer inquiries and complaints
  • Direct and supervise employees engaged in sales
  • Monitor sales activities to ensure that customers receive exceptional service and quality experience
  • Plan and prepare work schedules and keep records of employees' work schedules and timecards.

Management Trainee

Enterprise Holdings
08.2005 - 06.2006
  • Managers +20 customers per day to ascertain what each customer needs
  • Prepare rental contracts, performed sales presentations, execute contractual signatures
  • Sell rental items, such as upgrades, protections products, ancillary products.
  • Explain rental fees and procedures

Education

Social Sciences

Washington State University
Pullman, WA

Skills

  • Leadership
  • Problem-Solving
  • Inside and Outside Sales
  • Financial Analysis
  • Customer Relationship Management
  • Territory Management
  • Staff Training
  • Staff Development
  • Recruitment and Hiring
  • Operations

References

References available upon request

Timeline

Area Manager

Enterprise Holdings
04.2013 - 09.2021

Branch Manager

Enterprise Holdings
10.2007 - 04.2013

Assistant Manager

Enterprise Holdings
06.2006 - 10.2007

Management Trainee

Enterprise Holdings
08.2005 - 06.2006

Social Sciences

Washington State University

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Michael Muller