Michael Mullin
Albany,NY
Summary
Forward-thinking professional with added understanding of resolving customer problems with efficiency and civility. Expert in [Type] product issues with dedication to increasing productivity through close analysis of tasks. Proven history of increasing customer satisfaction. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
AA/Outbound Problem Solver
Amazon
Castleton, NY
07.2022 - Current
- Defined and determined the cause of the problem to identify, prioritize, and select alternatives.
- Made decisions and resolved issues using critical thinking and analytical skills.
- Maintained records and charts to track and report theprogress of process improvements.the progress
- We have generated various solutions to choose and implement the best plan.
- They selected the best and most efficient methods to complete on-time deliverables.
- Engaged in problem-solving dialogue to assess for additional resources available.
Assistant Manager
McDonald's Restaurant
Albany, NY
03.2019 - 11.2022
- Delegated daily tasks to team members to optimize group productivity.
- Organized schedules, workflows, and shift coverage to meet expected business demands.
- Completed inventory audits to identify losses and project demand.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Produced thorough, accurate, and timely reports of project activities.
Food Service Worker
DiBella's Subs
Latham, NY
02.2018 - 02.2019
- Maintained order and cleanliness of work areas to conform with health codes.
- Followed food safety regulations about sanitation, food handling, and storage.
- Maintained professional demeanor during interactions with customers and co-workers.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Set up, restocked, and cleaned dining areas.
- Received food orders from individuals and explained offerings.
- Acquired new skills to support the team and further accommodate customer needs.
- Operated cash register to process cash, check and credit card transactions.a,
Phone Sales Representative
MarketSource
Latham, NY
08.2015 - 03.2017
- Troubleshoot malfunctions and diagnose issues for equipment and components.
- Presented information about membership details and purchase advantages.
- Maintained and recorded customer information in the database.
- Handled inbound telephone calls from interested customers.
- Set up new accounts and listed personal, demographic, and payment information in the system.
- Contacted private individuals or businesses by telephone to solicit sales.
- Contributed to team efforts by accomplishing and exceeding daily sales goals.
- Educated customers about product or service offerings meeting individual needs.
Sales Associate
Jcpennys
Albany, NY
05.2012 - 01.2014
- Developed trusting relationships with customers by making personal connections.
- Used technology resources to assist customers in locating and selecting items.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Answered incoming telephone calls to provide store, product, and service information.
- Collected payments and provided accurate change.
- Reviewed files, recordings, and other documents to obtain information to respond to requests.
Education
High School Diploma -
Albany High School
Albany, NY06-2015
Skills
- Order Processing
- Inventory Tracking
- Customer Service
- Calm Under Pressure
- Customer service excellence
- Teamwork and Collaboration
- Professional phone voice
- Product Sales
- Product Knowledge
- Employee Coaching
- Problem Resolution
- Relationship Building
- Understanding Customer Needs
- Microsoft Office expertise
- High-energy attitude
- Service Upselling
- Stocking and replenishing
- Order Fulfillment
- Supply Restocking
- Chemical Handling
- Dishwashing
- Housekeeping
- Hazardous Material Handling
- Training and development
- Sales and marketing
- Cash Register Operation
- Returns processing
- POS Systems
- Cash Management
- Time management skills
Affiliations
- reading on my down time
Timeline
AA/Outbound Problem Solver
Amazon
07.2022 - Current
Assistant Manager
McDonald's Restaurant
03.2019 - 11.2022
Food Service Worker
DiBella's Subs
02.2018 - 02.2019
Phone Sales Representative
MarketSource
08.2015 - 03.2017
Sales Associate
Jcpennys
05.2012 - 01.2014
High School Diploma -
Albany High School