Michael Mullins
TONAWANDA,NY
Summary
As a friendly, ambitious person, I am seeking a position where I can combine my natural talents and creative problem solving skills, ability to learn quickly and be of service to the customer while working to gain the respect of my peers in an environment of collaboration.
Overview
23
23
years of professional experience
Work History
Authorization Coordinator
FIDELIS CARE NY
01.2016 - Current
- Compose authorizations from telephonic and faxed requests
- Complete authorization screens with accurate information and determine status of authorizations
- Complete Physician Advisory screens for Article 49 compliance
- Refer questionable coverage issues requiring additional clinical review to appropriate clinical staff
- Educate providers with regard to plan policies, procedures and benefits
- Investigate questionable requests and claims for validity.
Health Advisor
United Healthcare
07.2014 - 01.2016
- Managed daily calls assisting members with Benefit information as well as Claim discrepancies
- Earned Telecommuter position to work from home
Customer Service Representative
HARBINGER PROCESSING GROUP
Getzville, NY
10.2013 - 03.2014
- Managed a large portfolio of customers and assisted them to get back on track with multiple options that were convenient for them.
Customer Service
FIRSTSOURCE ADVANTAGE
09.2001 - 09.2013
- Assisted major corporate accounts than had been assigned with the goal of satisfying outstanding accounts as well as accommodating the customer in a fair and friendly manner
- Duties included keeping updated information conforming to the legal aspects of customer care while maintaining the best interests of the client, the customer and my employer.
Education
Cardinal O'Hara School
Adobe Graphic Design -
Skills
- Natural analytical aptitude
- Leadership qualities including motivation as a self starter
- Ability to quickly take action in unexpected situations
- Dependable work history/Excellent attendance record
- Creative thinker
- Great problem solving skills
- Team player – work well in group atmosphere or individual situation
- Excellent work ethic
Timeline
Authorization Coordinator
FIDELIS CARE NY
01.2016 - Current
Health Advisor
United Healthcare
07.2014 - 01.2016
Customer Service Representative
HARBINGER PROCESSING GROUP
10.2013 - 03.2014
Customer Service
FIRSTSOURCE ADVANTAGE
09.2001 - 09.2013
Cardinal O'Hara School