Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michael Munoz

Passaic

Summary

I’m a friendly and reliable banking professional with more than seven years of experience helping customers with their financial needs. I’m known for being patient, detail oriented, and always ready to go the extra mile to make sure every member feels valued and understood. I have strong experience in loan processing, account management, and digital banking support, and I’m currently working toward my Business Administration degree at Kean University to keep growing my career in the financial industry.

Overview

11
11
years of professional experience

Work History

Senior Contact Center Advisor

Visions Federal Credit Union
04.2019 - Current
  • Promoted to Senior Advisor for excellent performance and service quality.
  • Assist members through phone and chat, handling transactions, loans, and account updates.
  • Process loan and account applications, maintenance, and share transfers.
  • Recommend products and mentor new advisors while ensuring compliance.
  • Contact Center Advisor | Apr 2019 – Apr 2022

File Clerk / Claim Representative

National General Insurance
12.2018 - 04.2019
  • Handled claim inquiries, verified policy details, and supported timely resolutions.
  • Maintained documentation accuracy and coordinated with adjusters and management.
  • Managed a high volume of insurance claims, ensuring accurate documentation and prompt processing.
  • Organized and maintained filing systems for efficient document retrieval.

Production Supervisor

Staples Print and Marketing
05.2015 - 09.2017
  • Supervised production associates to ensure high-quality print and copy work.
  • Trained new employees, managed scheduling, and maintained strong customer satisfaction.
  • Balanced multiple priorities under tight deadlines while meeting quality goals

Bank Teller

JPMorgan Chase Bank
05.2015 - 06.2016
  • Processed financial transactions accurately and educated customers on products.
  • Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Cashier

Target
06.2014 - 10.2014
  • Provided fast, friendly service and handled transactions accurately.
  • Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
  • Managed cash register operations, ensuring balancing of cash drawers at shift end.

Education

Bachelor of Science - Business Administration

Kean University
Union, NJ
05.2026

High School Diploma -

Passaic High School
Passaic, NJ

Skills

  • Customer service
  • Cross-selling expertise
  • Team coaching and training
  • Quality control
  • Multitasking Abilities
  • Financial planning

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Senior Contact Center Advisor

Visions Federal Credit Union
04.2019 - Current

File Clerk / Claim Representative

National General Insurance
12.2018 - 04.2019

Production Supervisor

Staples Print and Marketing
05.2015 - 09.2017

Bank Teller

JPMorgan Chase Bank
05.2015 - 06.2016

Cashier

Target
06.2014 - 10.2014

Bachelor of Science - Business Administration

Kean University

High School Diploma -

Passaic High School

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