Michael Munroe II
Sterling,VA
Summary
Motivated and results-driven professional seeking a dynamic role in business development with a leading government contractor. Eager to leverage adept relationship building and management skills to foster strong client connections and drive revenue growth. Committed to identifying innovative solutions tailored to client needs while ensuring exceptional service delivery. Striving to engage in fulfilling work that makes a positive impact while establishing a distinguished personal brand within the industry
Overview
6
6
years of professional experience
Work History
Sales Representative
N+1 Technologies
01.2024 - Current
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Generated new leads through networking and attending industry events.
Personal Training Leader
Life Time Athletic
01.2023 - 06.2023
- Increased client satisfaction by developing personalized fitness plans tailored to individual needs and goals.
- Implemented strategic marketing campaigns for personal training services, resulting in increased membership sales and client retention.
- Managed a team of personal trainers, providing ongoing support and professional development to ensure high-quality service delivery.
- Streamlined scheduling processes for personal training sessions, improving efficiency and client satisfaction.
- Developed strong relationships with clients, fostering trust and commitment to their personal fitness journey.
- Conducted regular performance evaluations for personal trainers, identifying areas for improvement and providing targeted coaching.
- Hired and recruited new team members to expand offerings and meet customer demands.
- Sold and performed 25-30 training sessions per week.
- Evaluated member feedback and implemented improvements based on suggestions, leading to enhanced program offerings and client experiences.
- Maintained a safe training environment by enforcing gym rules and regulations while promoting proper exercise techniques.
- Oversaw budget management for the department, ensuring responsible use of resources while still delivering quality programs and services.
- Continuously monitored member progress towards fitness goals, providing adjustments to their plans when necessary, which led to improved client satisfaction rates.
Personal Trainer
Life Time Athletic
03.2019 - 12.2022
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions.
- Increased client retention through consistent communication, motivation, and support.
- Boosted personal training revenue by promoting additional services to existing clients.
- Fostered a positive workout environment with upbeat energy and professional demeanor.
- Conducted comprehensive fitness assessments, setting realistic goals for each client''s unique needs and abilities.
- Consistently exceeded monthly sales targets by effectively presenting personal training packages to potential clients.
- Maintained detailed records of all client interactions including progress notes, goal tracking updates allowing for easy assessment adjustments when needed.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Developed customized fitness plans for wide range of clients to expand services.
- Educated participants on proper nutrition and healthy lifestyle habits.
Assistant Housekeeping Manager
Breakwater Hotel
04.2018 - 02.2019
- Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
- Streamlined daily operations for increased efficiency with the implementation of effective scheduling strategies.
- Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
- Maintained high-quality service standards through regular communication with guests and other hotel departments.
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Fostered a positive work culture by promoting teamwork and encouraging open communication among staff members.
- Developed strong relationships with vendors to secure competitive pricing on necessary housekeeping supplies and equipment purchases.
- Completed schedules, shift reports, and other business documentation.
Education
No Degree - Computer Science
Virginia Commonwealth University
Richmond, VAHigh School Diploma -
Bruton High School
Williamsburg, VA06.1999
Skills
- Business Development
- Customer Relations
- Network development
- Customer Needs Assessment
- Sales Development
- Sales Forecasting
- Relationship Building
- Cold-calling
Timeline
Sales Representative
N+1 Technologies
01.2024 - Current
Personal Training Leader
Life Time Athletic
01.2023 - 06.2023
Personal Trainer
Life Time Athletic
03.2019 - 12.2022
Assistant Housekeeping Manager
Breakwater Hotel
04.2018 - 02.2019
No Degree - Computer Science
Virginia Commonwealth University
High School Diploma -
Bruton High School