Summary
Overview
Work History
Skills
Timeline
Generic

Michael Munteanu

Lutz,FL

Summary

Dedicated professional with extensive experience in fast-paced restaurant settings, excelling in relationship-building and time management. Proven ability to deliver exceptional service, manage diverse tables, and enhance customer satisfaction. Strong knowledge of menu offerings and POS systems, ensuring efficient operations and compliance with food safety regulations. Committed to fostering positive dining experiences through effective multitasking and collaboration.

Overview

9
9
years of professional experience

Work History

Bartender

Carrabba's Restaurant
Temple Terrace, Florida
01.2025 - Current
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Processed payments accurately and efficiently with POS system.
  • Performed opening and closing duties including restocking supplies.
  • Stocked ice bins and coolers as needed throughout shift.
  • Assisted in setting up the bar for service shift.
  • Provided drink suggestions to customers based on their preferences.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Cleansed glasses with sanitizing solution after each use.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Resolved customer complaints in a professional manner.
  • Attended regular training sessions to stay updated on new products or trends.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.

Server

Carrabba's Restaurant
Temple Terrace, Florida
06.2022 - Current
  • Accurately recorded orders on cash register and point-of-sale system.
  • Prepared drinks according to standard recipes.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Assisted in training new servers.
  • Followed health safety guidelines when preparing and serving food products.
  • Stayed informed about daily specials, new menu items, promotions.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Greeted guests and provided menus.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Took orders from customers accurately and in a timely manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Checked food before serving it to customers.
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Delivered food orders promptly and courteously.

Server

Cheddar's Scratch Kitchen
Lutz, FL
05.2021 - 05.2022
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Stocked service areas with supplies during slow periods.
  • Presented menus and answered questions regarding items.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Filled condiments and napkin containers during slack periods.
  • Addressed complaints to kitchen staff and served replacement items.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Informed customers of daily specials and signature menu items.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Prepared checks, itemizing total meal costs and taxes.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Set up tables in between patrons to reduce wait times.
  • Served food and beverages to patrons and confirmed complete orders.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Provided exceptional service to high volume of daily customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Explained menu items, describing ingredients and cooking methods upon request.

Server

Carrabba's Restaurant
Brook, FL
01.2017 - 01.2020
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Stocked service areas with supplies during slow periods.
  • Presented menus and answered questions regarding items.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Filled condiments and napkin containers during slack periods.
  • Addressed complaints to kitchen staff and served replacement items.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Provided exceptional service to high volume of daily customers.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Served food and beverages to patrons and confirmed complete orders.
  • Set up tables in between patrons to reduce wait times.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Prepared checks, itemizing total meal costs and taxes.
  • Trained new employees to perform duties.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Informed customers of daily specials and signature menu items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees on restaurant procedures and plating techniques.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Garnished dishes and beverages to serve visually appealing menu items.

Skills

  • Effective Customer Upselling
  • High-Volume Dining
  • Liquor, Wine and Food Service
  • Food Safety Understanding
  • Point of Sale (POS) System Operations
  • Check Payment Processing
  • Menu Memorization
  • Service Oriented
  • Order Accuracy and Delivery
  • Workflow Coordination
  • Warm and Friendly
  • Customer Service and Rapport
  • Cool Under Pressure
  • Conflict and Complaint Resolution
  • PPE Guideline Compliance
  • Special Requests and Substitutions
  • Point of Sale Systems
  • Relationship Building
  • Service-Oriented
  • Staff Training
  • Team Player
  • Upselling and Cross Selling
  • Age Verification
  • Able to Lift 30 Pounds
  • Verbal and Written Communication
  • High Energy and Stamina
  • Covid Symptom Screening
  • Cleaning and Sanitizing
  • Transactions and Cash Handling
  • Specials Promotion and Upselling

Timeline

Bartender

Carrabba's Restaurant
01.2025 - Current

Server

Carrabba's Restaurant
06.2022 - Current

Server

Cheddar's Scratch Kitchen
05.2021 - 05.2022

Server

Carrabba's Restaurant
01.2017 - 01.2020

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Michael Munteanu