Michael Murillo
Albuquerque,NM
Summary
Experienced with overseeing shop operations and ensuring optimal performance. Utilizes expertise in mechanical systems and team leadership to drive productivity. Track record of maintaining high standards in safety and quality control. Also maintain a high CSI score and quarterly requirements from manufacture.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Porsche Shop Foreman/Technical Lead
Porsche Albuquerque
Albuquerque, NM
02.2010 - Current
- Oversaw daily operations, ensuring adherence to Porsche standards and quality control processes.
- Managed team performance, fostering a collaborative environment for continuous improvement.
- Implemented training programs for new technicians, enhancing skill sets and efficiency.
- Coordinated workflow schedules to optimize service delivery and reduce turnaround times.
- Analyzed repair processes, identifying bottlenecks and recommending solutions for enhancement.
- Maintained inventory levels of tools and parts, ensuring availability for timely repairs.
- Used hand and power tools, equipment, and instruments accurately.
- Oversaw maintenance and repair of shop equipment.
- Trained and coached employees to improve performance and skills.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Directed daily operations of team of 5 technicians and shop professionals.
- Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
- Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
- Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.
Education
Associates Degree - Automotive
Universal Technical Institute
Avondale01-2010
Skills
- Safety management
- Workplace safety
- Safety awareness
- Deadline management
- Tool management
- Job estimating
- Maintenance planning
- Quality control inspections
- Employee coaching
- Worker training
- Active listening
- Assigning work
- Customer service
- Task delegation
Certification
Gold level status.
Multiple Manufacture courses starting from 2010 and current.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Porsche Shop Foreman/Technical Lead
Porsche Albuquerque
02.2010 - Current
Associates Degree - Automotive
Universal Technical Institute