Michael Murphy

Leading the pest control field teams, focusing on service delivery, client satisfaction, and financial targets by managing daily operations, training staff, optimizing routes, handling budgets, ensuring safety, and driving business growth through strong client & sales relationships, ensuring compliance and quality. Key duties involve staff development, performance monitoring, client retention, financial management, logistical oversight (scheduling, fleet), and upholding safety and service standards.

• Collaborated with operations team to provide excellent customer service and foster positive work environment.
• Team building with support of management in creating cultural changes.
• Complied with systems procedures, business processes, and company policies to promote workplace safety and quality.
• Prevented and minimized application and recording errors by analyzing trends service reports, job sites and implementing feedback from managers.
• Many of the duties performed were that of an Operations Manager as a precursor to that positions.

• Inspection & Identification: Thoroughly examine homes and businesses to find pest entry points, signs of infestation, and the specific pest type.
• Treatment Application: Apply pesticides, install traps, and use other methods to eliminate pests.
• Customer Education: Advise clients on preventative measures and best practices for a pest-free environment, building strong relationships.
• Service Delivery: Manage a route, visiting multiple clients daily, and ensuring services are provided efficiently.
• Equipment Management: Maintain, stock, and ensure all pest control tools and vehicles are in good working order.

• Follow all local, state, and federal safety regulations for chemical use and handling.
• Operate a company vehicle safely.
• Document service details and report findings.