Michael Murray
Chicago,United States
Summary
Experienced professional adept at delivering exceptional customer service and administrative support in various office settings. Proficient in managing front desk operations, including greeting visitors, answering inquiries, and coordinating appointments. Skilled in handling phone calls, scheduling meetings, and maintaining organized office spaces. Known for my friendly and approachable demeanor, strong attention to detail, and ability to handle multiple tasks efficiently. Seeking to leverage my administrative skills and dedication to enhance the operations of a dynamic team.
Overview
9
9
years of professional experience
Work History
Desk Clerk
University Of Chicago Housing & Residence Life
01.2024 - Current
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Assisted colleagues as needed for seamless operations across departments in the hotel setting.
- Ensured the security of guests'' personal belongings by managing key card access systems properly.
- Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
- Developed strong relationships with students through friendly interactions, anticipating their needs and exceeding expectations.
Shift Lead
Walgreens
10.2016 - 01.2024
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Improved team efficiency by implementing new scheduling and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Implemented quality control measures to ensure consistency in product offerings across shifts at the establishment.
- Streamlined inventory management processes to reduce waste and increase profitability.
Summer Mentor
Michigan State University Eng. Diversity Program
06.2015 - 08.2015
- Connected mentees with relevant campus resources to address specific needs or concerns during their college experience.
- Collaborated with other mentors to share best practices and resources, enhancing overall program effectiveness.
- Guided students through the college application process, leading to successful admissions for numerous mentees.
- Tracked individual progress of mentees, adjusting strategies as needed to ensure continued growth toward goals.
- Acted as a liaison between students and college representatives to address any concerns or clarify application requirements.
Education
Bachelor of Science - Media And Information
Michigan State University
East Lansing, MI05.2016
Skills
- Business Correspondence Writing
- Basic accounting
- Problem-solving skills
- Time Management
- Operations Monitoring
- Performance Improvement
- Workplace Safety
- Technical reporting
- Application installations
- Debugging
Timeline
Desk Clerk
University Of Chicago Housing & Residence Life
01.2024 - Current
Shift Lead
Walgreens
10.2016 - 01.2024
Summer Mentor
Michigan State University Eng. Diversity Program
06.2015 - 08.2015
Bachelor of Science - Media And Information
Michigan State University
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