Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Murray

Grand Prairie

Summary

Traffic Incident Management Supervisor with 10 years of experience in Towing and Recovery. Expertise in training personnel, ensuring safety compliance, and managing accident scenes. Proven track record of improving team performance and maintaining industry safety standards in emergency response and towing/recovery operations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Traffic Incident Management Training Supervisor

North Texas Tollway Authority (NTTA)
Plano
07.2019 - 04.2025
  • Developed and implemented a four- to twelve-week incident response, along with a towing and recovery training program for new hires across six phases that aligned with Agency and Departmental Standard Operating Guidelines.
  • Operated towing vehicles to assist stranded motorists in a timely manner.
  • Conducted vehicle inspections to ensure safety and reliability before towing operations.
  • Communicated with dispatch to coordinate service requests and track vehicle locations.
  • Managed equipment maintenance, ensuring all tools were in good working condition.
  • Provided on-scene support, guiding vehicles safely onto tow trucks for transport.
  • Trained new operators on towing procedures and equipment usage for efficiency.
  • Attended training sessions related to safety protocols and procedures for proper operation of tow trucks.
  • Loaded and unloaded vehicles onto trailers or tow truck beds using chains, straps, winches, ramps, hoists and dollies.
  • Observed traffic conditions around the vehicle being towed in order to maintain safe driving standards.
  • Designed assessments to evaluate trainee strengths, weaknesses, cognitive skills, and hands-on abilities.
  • Emphasized operational safety with strict performance criteria for all training phases.
  • Coordinated interagency communication and response for NTTA's highway incident management.
  • Supervised roadside safety personnel in traffic incident response and work zone operations.
  • Ensured compliance with MUTCD standards for traffic control devices and safety measures.
  • Conducted personnel training programs to ensure skill development and regulatory adherence.
  • Monitored performance metrics, prepared improvement reports, and recommended traffic incident response enhancements.

Towing Operator

Texas Roadside West
Roanoke
02.2025 - Current
  • Operated tow trucks to transport disabled vehicles safely and efficiently.
  • Conducted vehicle inspections to ensure compliance with safety regulations.
  • Coordinated with dispatchers to respond promptly to towing requests.
  • Assisted customers in understanding towing processes and payment options.
  • Maintained accurate records of all towing operations and vehicle statuses.
  • Provided on-site assistance during accidents, ensuring safety for all involved.
  • Planned routes based on road closures or construction zones in order to reach destination safely.
  • Provided roadside assistance including jump starts and tire changes.
  • Operated a variety of equipment such as flatbeds, wheel lifts, and wreckers to transport vehicles.
  • Utilized various communication devices such as two-way radios and cellular phones to receive instructions from dispatch personnel.
  • Adhered strictly to established policies regarding accident reporting procedures.
  • Inspected vehicle damage prior to loading and after unloading at destination sites.
  • Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
  • Maintained safe driving habits to protect property and general public on roadways.

Towing Operator WL & Flatbed

United Towing and Transport
Garland
09.2017 - 07.2019
  • Operated tow trucks and equipment for vehicle recovery services.
  • Responded promptly to emergency calls and service requests from clients.
  • Conducted vehicle inspections to ensure safety and compliance standards.
  • Documented towing incidents accurately for reporting and record-keeping purposes.
  • Assisted in the recovery of stolen vehicles by providing information to law enforcement agencies.
  • Established good working relationships with clients by offering courteous service throughout each job assignment.
  • Communicated effectively with team members to streamline operations and service delivery.
  • Attended training sessions related to safety protocols and procedures for proper operation of tow trucks.
  • Secured loads properly before transporting them over the roadways.
  • Maintained accurate records of customers, charges, and services rendered.
  • Followed all applicable laws while operating tow trucks in order to minimize liability exposure.
  • Operated a variety of equipment such as flatbeds, wheel lifts, and wreckers to transport vehicles.
  • Provided roadside assistance including jump starts and tire changes.
  • Planned routes based on road closures or construction zones in order to reach destination safely.
  • Responded promptly to customer requests for service via phone or radio dispatch systems.
  • Performed pre-trip inspections on tow trucks to ensure safety and compliance with regulations.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Followed maps and GPS systems to promptly complete tasks.

Towing Operator/Dispatch Manager

Premier Towing
Dallas
11.2015 - 08.2017
  • Operated towing equipment to transport vehicles safely and efficiently.
  • Responded promptly to emergency calls and dispatched recovery teams.
  • Conducted vehicle assessments and provided accurate estimates for towing services.
  • Facilitated training sessions on incident management protocols for team members.
  • Trained new operators on equipment usage and safety procedures.
  • Maintained detailed records of towing operations and vehicle statuses.
  • Collaborated with law enforcement to enhance vehicle recovery efforts.
  • Assisted customers in understanding towing processes and payment options.

Education

High School Diploma -

Academy of Irving ISD
Irving, TX
06-2006

Some College (No Degree) -

Noorthlake College
Irving, TX

Skills

  • Traffic Incident management
  • Customer relationship management
  • Dispatch coordination
  • Training course planning
  • Training course oversight
  • Trainee evaluations
  • Towing and recovery
  • Emergency response coordination
  • Safety compliance adherence
  • Traffic control
  • Accident scene management
  • Load securing
  • Vehicle recovery
  • Flatbed towing
  • Wheel lift towing
  • Hook and chain towing
  • Safe driving practices
  • Winching techniques
  • Safety management
  • Roadside assistance experience
  • Stress tolerance
  • Vehicle recovery expertise
  • Winch operation expertise

Certification

  • Fema IS-100 Certified.
  • Fema IS-700 Certified.
  • TDLR IM (Needs Renewal but can be obtained)
  • 10 hr Responder safety Course Certification
  • Towing and Recovery EV vehicle and emergency response safety training certificate.
  • Various IT certifications that incluse A+/N+ and computer networking.
  • Microsoft Office including Excel
  • CJIS Certiffied
  • First AId & CPR Certifified within the last 3 years.
  • Tow Master Class - Advance Vehicle Recovery Training.

Timeline

Towing Operator

Texas Roadside West
02.2025 - Current

Traffic Incident Management Training Supervisor

North Texas Tollway Authority (NTTA)
07.2019 - 04.2025

Towing Operator WL & Flatbed

United Towing and Transport
09.2017 - 07.2019

Towing Operator/Dispatch Manager

Premier Towing
11.2015 - 08.2017

High School Diploma -

Academy of Irving ISD

Some College (No Degree) -

Noorthlake College

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Michael Murray