Michael Murrell
Waukesha,WI
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Coordinator
Waukesha County, WI
2020.07 - 2024.05
- As a Service Coordinator I worked with clients to provide quality service and to ensure clients got the services they needed. There was a heavy customer service basis, so i was often the initial contact, so having good people skills was a must. I was also tasked with building strong relationships with our partners and service providers to ensure clients receive the best care possible.
- A Service Coordinator I also acted as an advocate for clients and provides information on how they can access community services
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
Registered Behavior Technician
ABA of Wisconsin
2020.07 - 2022.06
- As an RBT I helped assist in developing healthy daily protocols for children on the spectrum.
- A typical work day includes working directly with clients to teach new skills, reduce problem behaviors, and reinforce positive behaviors. RBTs are responsible for collecting data during each session to track progress and make adjustments to treatment plans as needed.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
- RBT training requirement and the RBT examination
- The Task List for an RBT is organized into the following primary content areas: Measurement, Assessment, Skill Acquisition, Behavior Reduction, Documentation and Reporting, and Professional Conduct and Scope of Practice.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
Home Health Aide
Productive living systems
2019.11 - 2020.06
- Aide clients who have intellectual disabilities, developmental disabilities, mental illness, and/or brain disorders
- At other times, you will have the opportunity to suggest activities, such as Timber Rattler games or camping trips, and take the initiative in providing helpful assistance to the clients, but for the most part we care for the wellbeing of the client and put them on a path to improvement.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Assisted disabled clients to support independence and well-being.
Team Leader/Coordinator
Whitewater Pre College program
2019.06 - 2019.09
- As a TLC I maintained a counseling relationship with program students by providing individual and group counseling sessions relating to academic, financial, career and personal counseling matters; submit periodic and semester counseling reports as required by the Director
- I was able to work with other team leaders to complete set tasks given to us by administration, and also was given separate tasks to do for the others ensuring that my team had everything we needed to be successfully collectively
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Ensuring that the students had the best precollege experience possible whose ages ranged from 14-19.
Safety Coordinator
Milwaukee Public Schools(Twilight)
2017.08 - 2019.09
- MPS Twilight Centers offer programming and extended hours at selected schools so young people in the city have a safe place to go during the evenings on Mondays, Wednesdays, and Saturdays.
- Enhanced workplace safety by conducting thorough risk assessments and implementing corrective actions.
- Collaborated with other departments to integrate safety in all aspects of organization.
Sales Associate
Men's Footlocker
2014.09 - 2016.07
- Operating cash registers, assisting customers with sales, stocking and organizing shelves, and answering questions about company policies, merchandise, and services.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Bachelor of Science - Psychology
University of Wisconsin-Whitewater
WI12.2020
Bachelor of Science - Psychology
University of Wisconsin-Green Bay
WI05.2018
Skills
- Time management
- Applied Behavior Analysis
- Flexible
- Adaptability
- Microsoft Word
- Special Education
- Security
- Dependable
- Customer Service
- Ability to accept criticism
- Developmental Disabilities Experience
- Experience With Children
- Crisis intervention
- Negotiation
- Care plans
- Intake
- Communication skills
- Safety plans
Certification
- CPR, 04/2021, 05/2023
- CBRF, 09/2019, 09/2022
- First Aid Certification
Timeline
Service Coordinator
Waukesha County, WI
2020.07 - 2024.05
Registered Behavior Technician
ABA of Wisconsin
2020.07 - 2022.06
Home Health Aide
Productive living systems
2019.11 - 2020.06
Team Leader/Coordinator
Whitewater Pre College program
2019.06 - 2019.09
Safety Coordinator
Milwaukee Public Schools(Twilight)
2017.08 - 2019.09
Sales Associate
Men's Footlocker
2014.09 - 2016.07
Bachelor of Science - Psychology
University of Wisconsin-Whitewater
Bachelor of Science - Psychology
University of Wisconsin-Green Bay
- CPR, 04/2021, 05/2023
- CBRF, 09/2019, 09/2022
- First Aid Certification
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