Summary
Overview
Work History
Education
Skills
Eresume
Onlineresume
Timeline
OfficeManager

MICHAEL MURRELL

Oklahoma City,OK

Summary

Talented individual with excellent customer service and facility oversight skills and more than ten years of experience. Highly effective and comfortable working with people at all levels in organization. Results-driven with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Overview

19
19
years of professional experience

Work History

Owner Loyalty Manager

Bayou Nissan
New Orleans, LA
01.2022 - Current
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in customer satisfaction
  • Aligned branding initiatives and sales strategies with client goals
  • Optimized team hiring, training and performance
  • Trained and developed team members to build human capital
  • Trained and motivated employees to perform daily business functions
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices
  • Optimized team hiring, training and performance
  • Trained and motivated employees to perform daily business functions
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company.
  • Managed daily operations of business, including hiring and training staff.
  • Developed strategic plans to increase profitability and efficiency.
  • Identified new opportunities for growth, expansion, and diversification.
  • Negotiated contracts with vendors and suppliers.
  • Analyzed industry trends to develop competitive strategies.
  • Maintained relationships with existing clients by providing superior customer service.
  • Implemented quality assurance processes to ensure product excellence.
  • Researched potential partners in order to expand services offered.
  • Reviewed legal documents related to business operations.
  • Ensured compliance with local, state, and federal regulations.
  • Developed policies and procedures for the organization.
  • Provided direction and guidance to employees.
  • Monitored performance of personnel against goals set forth by the company.
  • Conducted performance reviews for employees on a regular basis.
  • Served as a liaison between the organization and external stakeholders.
  • Participated in meetings with investors regarding financing options for the company.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Led startup and creation of operational procedures and workflow planning.
  • Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Managed sales presentations to promote product and brand benefits.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
  • Executed performance reviews to encourage improved productivity for team members.
  • Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Developed and executed loyalty program strategies to drive customer engagement.
  • Created and maintained dashboards to measure the performance of loyalty programs.
  • Analyzed customer data to identify trends in order to improve loyalty initiatives.
  • Coordinated across multiple departments to ensure successful implementation of loyalty initiatives.
  • Built and maintained a database of customer information for tracking purposes.
  • Developed communication plans for customers regarding changes or updates in existing loyalty programs.
  • Designed promotional campaigns targeting specific customer segments based on their behavior patterns.
  • Monitored competitors' activities related to loyalty programs and suggested improvements accordingly.
  • Provided training sessions on how to use the company's loyalty program features effectively.
  • Collaborated with marketing teams to create content that promotes the value of the company's loyalty program.
  • Performed regular audits of customer accounts and ensured accurate data entry into the system.
  • Generated reports on key performance indicators related to customer satisfaction and loyalty program usage.
  • Resolved any customer queries or complaints regarding the company's loyalty program quickly and efficiently.
  • Worked closely with IT teams to maintain optimal functionality of all systems related to the Loyalty Program.
  • Assisted in developing processes for collecting feedback from customers about their experiences with the Loyalty Program.
  • Identified areas where improvements could be made within existing Loyalty Programs.
  • Maintained up-to-date knowledge of industry trends related to Loyalty Programs.
  • Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
  • Collaborated with other departments to coordinate strategic marketing activities.
  • Cultivated business partnerships to build lasting relationships with internal and external parties.
  • Planned and facilitated meetings to share marketing plans and explain future business goals.
  • Coordinated marketing events for showcasing product and service offerings.
  • Collected and analyzed market research data for use in forecasting.
  • Conducted research to determine ideal markets for products and services.
  • Interviewed and hired talented individuals to add value to marketing team.
  • Expanded personnel skill sets by mentoring marketing team both individually and in groups.
  • Evaluated marketing personnel and offered constructive feedback on ways to improve.

Customer Service Representative

Careington International Corporation
Frisco, TX
07.2022 - 03.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Supported sales team members to drive growth and development.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Updated databases with new and modified customer data.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Promoted available products and services to customers during service, account management and order calls.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Strengthened customer retention by offering discount options.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Owner Loyalty Representative

United Nissan Las Vegas
Henderson, NV
04.2022 - 06.2022
  • Managed daily operations of business, including hiring and training staff.
  • Developed strategic plans to increase profitability and efficiency.
  • Identified new opportunities for growth, expansion, and diversification.
  • Created marketing campaigns to attract new customers.
  • Analyzed industry trends to develop competitive strategies.
  • Maintained relationships with existing clients by providing superior customer service.
  • Collaborated with other owners on joint ventures and shared resources.
  • Ensured compliance with local, state, and federal regulations.
  • Provided direction and guidance to employees.
  • Monitored performance of personnel against goals set forth by the company.
  • Conducted performance reviews for employees on a regular basis.
  • Served as a liaison between the organization and external stakeholders.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Assisted customers with loyalty program inquiries and provided guidance on how to maximize their benefits.
  • Monitored customer feedback and identified areas of improvement for the loyalty program.
  • Gathered customer data to track progress towards loyalty goals.
  • Developed new strategies to increase customer engagement with the loyalty program.
  • Maintained accurate records of customer interactions in order to monitor progress towards goals.
  • Collaborated with internal teams to ensure successful execution of marketing campaigns related to the loyalty program.
  • Responded promptly and courteously to customer inquiries via email, phone, or chat.
  • Processed redemption requests from customers within established service level agreements.
  • Provided technical assistance in troubleshooting issues related to accessing or redeeming rewards points.
  • Facilitated training sessions for team members on best practices for handling customer inquiries about the loyalty program.
  • Ensured compliance with applicable regulations governing activities related to the loyalty program.
  • Tracked progress towards overall objectives set by management for improving customer experience with the loyalty program.
  • Explained new products and services to customers.
  • Re-established customer's faith in company by providing best retention offers available.
  • Performed customer negotiations to reach fair conclusion for both business and customer.
  • Delivered exceptional customer service by patiently listening to customer concerns or complaints.
  • Promoted customer retention by using exceptional interpersonal skills.
  • Persuaded customers to retain services by offering discounts and special promotions on products and services.
  • Demonstrated expert negotiation and problem-solving skills to resolve complex and non-routine customer concerns.
  • Used computers and job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
  • Improved employee retention through moral-boosting events and fair compensation packages, including scheduled performance reviews.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Conducted detailed analysis and research of customer retention issues to facilitate timely and successful resolutions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Supported sales team members to drive growth and development.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Strengthened customer retention by offering discount options.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Oversaw warranty counseling process to manage expense controls.

Sales Consultant

Bayou Ford
La Place, LA
02.2018 - 01.2020
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in customer satisfaction
  • Aligned branding initiatives and sales strategies with client goals
  • Optimized team hiring, training and performance
  • Trained and developed team members to build human capital
  • Trained and motivated employees to perform daily business functions
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices
  • Optimized team hiring, training and performance
  • Trained and motivated employees to perform daily business functions
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company.

Sales Consultant

Premier Automotive Group
New Orleans, LA
11.2017 - 02.2018
  • Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory
  • Created detailed sales presentations to communicate product features and market data
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate
  • Provided sales and customer service assistance to walk-in traffic
  • Completed orders and organized product deliveries to meet customer timetables.

Sales Consultant

Hyundai Of Metairie
Metairie, LA
04.2014 - 10.2017
  • Maintained organized, presentable merchandise to drive continuous sales
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Maintained sense of urgency in answering customer questions and requests through email or voice message
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment
  • Responded to telephone and in-person requests for information
  • Provided sales and customer service assistance to walk-in traffic
  • Followed up with existing customers to provide additional support and address concerns.

Assistant Store Manager

Airport Management Services
New Orleans, LA
10.2013 - 03.2014
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations
  • Processed payments for credit and debit cards and returned proper change for cash transactions
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests
  • Maintained positive customer relationships by responding quickly to customer service inquiries
  • Rotated merchandise and displays to feature new products and promotions
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Senior Radiologic Technologist

American Health Imaging
Dallas, TX
08.2005 - 02.2013
  • Prepared and administered contrast materials, radiopharmaceuticals, anesthetic and antispasmodic drugs for imaging procedures
  • Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images
  • Processed, labeled and organized diagnostic images to match with patient records
  • Minimized patients' exposure to radiation with beam-restrictive devices and shielding techniques
  • Monitored and managed inventory and supply levels of sterile and non-sterile items, contrast materials, catheters, films and chemicals
  • Handled private and confidential information in compliance with hospital policies and procedures
  • Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation
  • Interpreted data and offered personalized recommendations for patient care
  • Monitored patients for signs of adverse reactions or other abnormalities of significance
  • Upheld high level of service to patients by assisting in different ways, displaying professionalism and responding appropriately to questions and concerns
  • Sanitized scanning machines after each patient to prevent spread of germs and illnesses
  • Obtained best imaging by determining exposure factors for individual patients
  • Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records
  • Collected patient vital signs and medical history as part of physical exam preparation procedures
  • Followed radiation safety measures and used protection devices to prevent harm to patients or staff
  • Used radiation safety measures and protection devices to comply with government regulations and to maintain safety of patients and staff
  • Initiated protocols to protect patients and personnel against radiation during procedures
  • Executed various types of diagnostic imaging procedures on patients ranging in age from toddler to adult
  • Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support
  • Operated equipment to produce quality images of specific body parts
  • Processed exposed radiographs using film processors or computer-generated methods
  • Operated x-ray and mobile imaging equipment in MRI, Cat Scan, Fluoroscopy and Radiology settings.

Education

Associate of Science - Radiologic Technology

Hospital of Sepulveda
Sepulveda, California

Fine Arts -

California State University Northridge
Northridge, CA

Liberal Arts And General Studies -

College of The Desert
Palm Desert, CA

High School Diploma -

Palm Springs High School
Palm Springs, CA

Skills

  • Assignment Delegation
  • Human Resources Oversight
  • Focus and Follow-Through
  • Goal Setting
  • Training Management
  • Performance Assessment
  • Employee Motivation
  • Staff Scheduling
  • Team Leadership
  • Quality Assurance
  • Customer Service Management
  • Problem Anticipation and Resolution
  • Verbal and Written Communication
  • Decision Making
  • Database Maintenance
  • Sales Coaching
  • Veterans Administration
  • Regulatory Compliance
  • Marketing tactics
  • KPI Management
  • Business Management
  • Labor Relations
  • Administrative Oversight
  • Talent Development
  • Client Service
  • Key partnership cultivation
  • Program creation and implementation
  • Team Oversight
  • Project Management
  • Profit and loss analysis
  • Consulting
  • Verbal and written communication
  • Hiring and staffing
  • Relationship Building
  • Product branding
  • Employee Development
  • Human Resources
  • Negotiation
  • Human Resource Management
  • Quality Management Systems
  • Operations Management
  • Sales oversight
  • Sales management
  • Customer Relations
  • Staff hiring
  • Staff Management
  • Sales Leadership
  • Marketing

Eresume

https://www.myperfectresume.com/me/5742-220121193318/457

Onlineresume

https://www.myperfectresume.com/me/5742-220121193318/457

Timeline

Customer Service Representative

Careington International Corporation
07.2022 - 03.2024

Owner Loyalty Representative

United Nissan Las Vegas
04.2022 - 06.2022

Owner Loyalty Manager

Bayou Nissan
01.2022 - Current

Sales Consultant

Bayou Ford
02.2018 - 01.2020

Sales Consultant

Premier Automotive Group
11.2017 - 02.2018

Sales Consultant

Hyundai Of Metairie
04.2014 - 10.2017

Assistant Store Manager

Airport Management Services
10.2013 - 03.2014

Senior Radiologic Technologist

American Health Imaging
08.2005 - 02.2013

Associate of Science - Radiologic Technology

Hospital of Sepulveda

Fine Arts -

California State University Northridge

Liberal Arts And General Studies -

College of The Desert

High School Diploma -

Palm Springs High School

Similar Profiles

CREATE PROFILE
MICHAEL MURRELL