Michael Musa
Denver,CO
Summary
Experienced business professional proficient in business operations with exceptional team supervision, project coordination and analytical problem-solving skills. Excel at optimizing resources to achieve challenging goals. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager/Director
Bonano Concepts
Denver, CO
02.2022 - Current
- Denver Milk Market Director - 16 Restaurant Venue
- Responsible for a team of 200+ staff members
- Oversee weekly sales of $400k+
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Supervised labor costs and departmental expenses to remain in line with budget.
Senior Managing Partner
Acosta Ventures
New Orleans, LA
09.2020 - 01.2022
- Managed multiple million dollar businesses. (bar, restaurant, media & commercial property management)
- Promoted growth and expanded firm's professional network through attendance and participation in community, government and industry events
- Kept meticulous records of all correspondence with customers for future reference
- Oversaw day-to-day operations, provided guidance to support staff and enforced compliance with state, federal and local regulations across organization
Executive Director of Operations
Wood Enterprises
New Orleans, LA
05.2016 - 10.2020
- Managing partner for six entities with net revenue of over fifteen million dollars annually (restaurant, bar, retail & commercial property management)
- Set precedents and held financial responsibility during COVID including filing PPP Loans for nine entities
- Responsible for meeting sales goals, budgets, staffing, all events, financial planning and market research
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Delivered business strategy, developed systems and procedures to improve operational quality and team efficiency
- Reduced corporate risk by managing shrink processes and controlling inventory levels
- Designed modern employee recognition program which boosted productivity and improved morale of 100+ employees
General Manager
Good Friends Bar
New Orleans, LA
06.2014 - 05.2016
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
- Received superior customer service satisfaction scores for eight consecutive quarters
- Exceeded regional annual sales target by 40% each quarter and year end
- Directly responsible for the largest profit increase in company history of over 30 years
Event Coordinator
MOD Events
Charleston, SC
04.2013 - 05.2014
- Streamlined event efficiencies by accurately coordinating and managing customer itineraries
- Performed event coordination for larger parties and gatherings
- Led vendor negotiations to obtain cost-effective services and products
Education
Bachelor of Science - Hospitality Administration And Management
University of South Carolina - Columbia
Columbia, SCSkills
- Business development
- Client account management
- Excellent Customer Service
- Relationship building
- Effective leadership
- Performance improvement
- Project Management
- Operations management
- Conflict resolution
- Human resources management
- Coaching and mentoring
- Program oversight
Non-Profit
- New Orleans Pride President 2019/ 2020 - Responsible for operations, Board Meetings and all festival events with over 250,000 attendees
- Bourbon Street Awards Lead Chair - The largest costuming contest in the South & Gulf Coast, benefiting artists and raising over $30,000 per event. Operations of all event details and recruiting talent such as RuPaul's Performers
- New Orleans EMS 2019 - I worked directly with The City of New Orleans to develop, "put pride on the road." This campaign allowed us to raise funds to paint wrap EMS vehicles in Pride Colors
- Mystic Krewe of Barkus - Board Member from 2016-2020 raising over $300,000 that went directly to support animal welfare in the Gulf South
- Southern Decadence Event Manager - I had the opportunity to help build the festival and worked with artists such as Jeffrey Goldblum, Solange and various local artists
Accomplishments
I have acquired substantial knowledge and skills in team leadership, non-profit operations, business operation, and community outreach during my career. In addition to my work and my volunteer summary, I have had the opportunity to develop business operations and sales through hands on development and leadership skills.
Certification
- Licensed Manager (City of New Orleans)
- Chamber of Commerce Member
- Served on six Board of Directors
Timeline
General Manager/Director
Bonano Concepts
02.2022 - Current
Senior Managing Partner
Acosta Ventures
09.2020 - 01.2022
Executive Director of Operations
Wood Enterprises
05.2016 - 10.2020
General Manager
Good Friends Bar
06.2014 - 05.2016
Event Coordinator
MOD Events
04.2013 - 05.2014
Bachelor of Science - Hospitality Administration And Management
University of South Carolina - Columbia
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