MICHAEL MYERS
Celina ,TX
Summary
Proactive Operations Director with extensive experience in customer relations, sales, and service management. Successfully led teams to increased revenue and customer satisfaction through strategic planning, effective coaching, and market trend analysis. Skilled in account management, workflow optimization, and vehicle maintenance, bringing a comprehensive approach to operational efficiency and client retention.
Overview
18
18
years of professional experience
Work History
Operations Director
Tunergoods LLC.
01.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Increased sales revenue by developing and implementing effective sales strategies.
Assistant Service Manager
Lewisville Mistubishi
08.2021 - 01.2024
- Met with customers to discuss service needs and develop effective and practical solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Followed up with customers during and after installations to verify satisfaction.
- Increased overall efficiency within the department by optimizing workflow processes and eliminating bottlenecks in service delivery.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained [Number] less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service.
After Market Sales Represenitive
Tunergoods LLC
06.2013 - 01.2024
- Developed comprehensive account plans for key customers, resulting in increased wallet share.
- Developed customized sales presentations to address specific client needs, leading to higher conversion rates.
- Managed a high-performing sales team, consistently achieving or surpassing team quotas.
- Mentored junior sales staff members in best practices for prospecting, closing deals, and managing accounts effectively.
- Analyzed market trends to identify new business opportunities and expand client base.
- Built a robust pipeline of prospective clients by leveraging industry contacts, networking events, and trade shows.
- Established strong rapport with key accounts for increased customer loyalty and retention.
- Managed accounts to retain existing relationships and grow share of business.
Service Advisor
Mcdavid Honda
01.2010 - 08.2021
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
New Car Sales Consultant
Mcdavid Honda
06.2007 - 01.2010
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Responded to customer enquiries via telephone and email.
- Developed strong referral network by establishing trust with satisfied customers who recommended services to friends and family members.
- Collaborated with service department to ensure seamless vehicle delivery process, including detailing, safety inspections, and addressing any necessary repairs prior to customer handover.
- Conducted thorough vehicle walkarounds, highlighting key features to potential buyers and demonstrating value.
- Built rapport with clients through active listening, understanding their needs, and guiding them towards the most suitable vehicles.
- Enhanced customer satisfaction by providing personalized consultations and tailored vehicle recommendations.
- Outlined sales, warranty, and service procedures
- Increased dealership revenue through consistent sales performance and building long-term client relationships.
Auto Technician
Mcdavid Honda
03.2006 - 06.2007
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Tested vehicle components and systems to identify issues.
- Contributed to team success by assisting with complex repairs and sharing knowledge with junior technicians.
- Increased customer satisfaction by providing timely and accurate estimates for repair costs.
- Changed, rotated, and balanced tires on different types of vehicles.
- Boosted overall shop productivity by effectively managing multiple tasks simultaneously, such as diagnosing issues, repairing vehicles, and ordering parts.
Education
High School Diploma -
Ennis High School
Ennis, Tx. 05.2000
Skills
- Staff Management
- Safety Management
- Coordinating schedules
- Maintaining inventory
- Recruiting employees
- Order Fulfillment
- Operational Efficiency
- Teamwork and Collaboration
Timeline
Operations Director
Tunergoods LLC.
01.2024 - Current
Assistant Service Manager
Lewisville Mistubishi
08.2021 - 01.2024
After Market Sales Represenitive
Tunergoods LLC
06.2013 - 01.2024
Service Advisor
Mcdavid Honda
01.2010 - 08.2021
New Car Sales Consultant
Mcdavid Honda
06.2007 - 01.2010
Auto Technician
Mcdavid Honda
03.2006 - 06.2007
High School Diploma -
Ennis High School
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