Michael Myers
Warwick,RI
Summary
Experienced dining services leader with a proven track record in higher education foodservice operations. Skilled in strategic planning, program development, vendor management, and team leadership. Seeking a role within the leadership structure of a collegiate dining program where I can contribute to a dynamic, student-centered environment.
Overview
19
19
years of professional experience
Work History
Self-Employed Delivery Services
07.2020 - Current
- Utilize online delivery platforms for efficient product delivery.
- Marketed delivery services directly to local businesses for direct-hire opportunities.
- Perform all financial record keeping duties.
Assistant Director, MIT Dining
Massachusetts Institute of Technology (MIT)
04.2011 - 05.2019
- Managed day to day operations with annual revenue of $31 million comprised of 5 dining halls, 18 retail locations, 4 food trucks, and 3 pubs.
- Led implementation of first mandatory meal plan program in twenty years; liaison between institute and contractors to ensure high levels of food quality, customer service, and student satisfaction.
- Served as interim director for 18 months.
- Developed department-wide standards of food quality, food safety policies, customer service expectations, facility maintenance schedules and equipment replacement strategies.
- Implemented yearly customer service survey and used results to make programmatic changes in overall operation
- Acted as department point person for facilities, architects and equipment replacement for all remodeling projects and new locations.
- Provided guidance for individual students and student groups in development of campus initiatives, group projects, and startup business ventures
General Manager, Retail Operations
Tufts University
02.2006 - 04.2011
- Directed all retail dining operations across campus supervising 4 managers, 2 clerical staff, 24 full-time, up to 30 temporary, and 40 student employees.
- Full profit and loss responsibility for six cost centers with revenues more than $2.5 million
- Spearheaded customer service training programs to enhance student satisfaction.
- Implemented programmatic updates by upgrading menus to reflect current trends to meet the demands of a more sophisticated customer base.
Education
Master of Science - Leadership Education
Northeastern University
Bachelor Degree - Business Administration
University of Nebraska
Timeline
Self-Employed Delivery Services
07.2020 - Current
Assistant Director, MIT Dining
Massachusetts Institute of Technology (MIT)
04.2011 - 05.2019
General Manager, Retail Operations
Tufts University
02.2006 - 04.2011
Master of Science - Leadership Education
Northeastern University
Bachelor Degree - Business Administration
University of Nebraska