Michael N Edwards
Pontoon Beach
Summary
Dedicated team player with exceptional organizational skills. Capable of managing multiple projects simultaneously with precision. Skilled at prioritizing tasks and consistently meeting deadlines for efficient project completion. Adept at collaborating with colleagues to achieve common goals and deliver high-quality results.
Overview
23
23
years of professional experience
Work History
Sr. Technical Architect – Voice Response
AT&T
01.2003 - 12.2021
- Provide Tier-3 support for speech enabled IVR systems.
- Created and maintained Linux Shell Scripts to automate server health checks.
- Provided Tier-3 support for Avaya AEP servers running on Linux operating system.
- Provided Tier-3 support for JBoss servers running on Linux operating system.
- Provided Tier-3 support for WebSphere servers running on UNIX operation system.
- Responsible for modifications and upgrades to the system software and hardware.
- Created and maintained Linux Shell Scripts to automate JBoss and Apache configuration backups.
- Created and maintained Linux Shell Scripts to start/stop JBoss, Tomcat, and Apache servers thru a menu.
- Created and maintained C client/server process to retrieve call records from an Oracle database and distribute to outbound call ports.
- Often worked remotely and after-hours
Senior Software Engineer
Hanover Communications
01.1999 - 12.2003
- Create and maintain Oracle databases.
- Perform UNIX system support and monitoring.
- Develop Web Oracle interfaces with HTML and PL/SQL.
- Maintain Interactive Voice Response applications written in C++.
- Automate processes to receive data from users, launch an outbound IVR, and return the call results to the user.
Education
Bachelor of Science - Computer Science
University of Missouri – St. Louis
Associate in Arts - Computer Science
St. Louis Community College At Florissant Valley
Skills
- Linux
- UNIX
- C
- Shell Programming
- Python
- Oracle
- SQL
- HTML
- Voice Response
- Windows
- Office
Timeline
Sr. Technical Architect – Voice Response
AT&T
01.2003 - 12.2021
Senior Software Engineer
Hanover Communications
01.1999 - 12.2003
Bachelor of Science - Computer Science
University of Missouri – St. Louis
Associate in Arts - Computer Science
St. Louis Community College At Florissant Valley
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