Michael Nadal
Miami Lakes,FL
Summary
I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself. I want to excel in this field with hard work, perseverance and dedication. Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
11
11
years of professional experience
Work History
Eyewear Consultant
MYEYEDR
Weston, FL
10.2024 - Current
- Calculated insurance co-pays based on eligibility, prepared work orders for optical lab and verified, dispensed and adjusted eyeglasses.
- Measured pupillary distances, segment heights, lens base curves and frame size for eyeglasses fabrication.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear arrival.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Greeted customers to determine wants or needs.
- Cleaned and maintained frames and lenses in showroom display cases.
- Demonstrated lens features and benefits to customers to encourage additional sales.
- Resolved customer complaints promptly according to established guidelines.
- Applied knowledge of frames, lens designs, and materials to assist patients in selection of eyewear.
Eyewear Consultant
Weston Town Center Optometry
Weston, FL
04.2023 - 10.2024
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Cleaned shelves, counters and tables to maintain organized store.
Optician Assistant
Eye Center of South Florida
Pembroke Pines, FL
04.2017 - 03.2023
- Resolved prescription glasses issues effectively to meet customer needs.
- Maintained workflow efficiency by expediting prescription fulfillment for patients.
- Utilized Eyefinity to record and document patients' medical history, symptoms, and coding and vision testing results
- Conducted thorough disinfection of ophthalmic tools following each use.
- Conveyed promotional offers and pricing to entice sales
- Recommended frames and lenses based on specifications outlined in customer prescriptions
- Managed inventory of optical supplies and ordered new products
- Calculated fittings by measuring facial features to achieve desired comfort level and best vision results
- Managed store recordkeeping by entering client data into database and preparing invoices
- Recommended eyewear choices, considering comfort and functional requirements for frames and lenses
- Explained best methods for cleaning and maintaining contact lenses
- Heated, shaped and bent frames to adjust the eyeglasses for the client's anatomy
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered customer inquiries regarding product features, pricing, and availability.
- Recommended, selected and located merchandise based on customer desires.
Eyewear Consultant and Optometrist Technician
Wal-Mart Vision Center
Hialeah, FL
02.2015 - 02.2017
- Company Overview: Also known as Dr
- Damian Lue & Associates
- I was transferred to the Walmart Vision Center, also known as Dr
- Damian Lue & Associates
- There I worked as an unlicensed Optician & also as a technician for the Optometrist
- As an optician, I dealt with helping patients pick & choose a frame & lens best suited for them & their lifestyle
- I have a lot of experience with costumer service to help make orders for glasses & contacts
- I made sure the optical stayed hospital clean, swept floors, cleaned mirrors & displays, made sure merchandise was zoned, labeled & stocked up with prices up to date
- Also, had to keep track of all optical jobs being on time & monitor if the labs were on schedule with orders
- Furthermore, I had to call all orders as soon as they were ready to ensure the costumer receives them in a timely fashion
- I can adjust glasses when they are crooked or wide, change nose pads, restring half rimless frames, can adjust frame and temples to fit patients' face if possible
- I have experience with all single vision & progressive lenses such as Nikon HD, Zeiss HD, Seiko, Ovation & Instinctive
- I know about anti-glare, blue light, transition, aspheric & hi-index lenses
- I also verified health insurance over the phone and via internet using Availity
- I worked and have ample knowledge of HMO Insurances such as AvMed, Blue Cross Blue Shield, United HealthCare, Spectera, Super Vision, VSP, Davis Vision, Advantica, EyeMed, & Tricare as well as Medicaid and Medicare
- As an optometrist's assistant I would input personal patient information & insurance into the database, and scanned in patient files into the computer
- I know how to organize contact lenses by prescription power
- I would make sure all machines were clean before taking the refraction & air pressure of the patient's eyes using optical equipment
- I scheduled appointments in person & over the phone, also called patients day before their appointment to confirm
- I know how to that scans such as Visual Fields, OCT's of the Nerve & Macula, & with taking photos of the Retina
- Also known as Dr
- Damian Lue & Associates
Inventory management associate
Wal-mart
Hialeah, FL
03.2014 - 02.2015
- In charge of making sure all merchandize was labeled and processed correctly through backroom operations
- Communicated openly across departments to verify and correct inventory counts
- Worked with department team members and receiving managers to research and resolve inventory discrepancies
- Followed established guidelines and procedures
Education
High School Diploma -
Hialeah High School
Hialeah, FL06.2012
Skills
- Customer support
- Data entry
- Visual acuity testing
- Auto-refractor operation
- Customer relations
- Eyeglass repair
- Frame fitting
- Problem-solving
- Eye measurements
- Insurance processing
- Customer needs assessment
- Multitasking Abilities
- Decision-making
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Eyewear Consultant
MYEYEDR
10.2024 - Current
Eyewear Consultant
Weston Town Center Optometry
04.2023 - 10.2024
Optician Assistant
Eye Center of South Florida
04.2017 - 03.2023
Eyewear Consultant and Optometrist Technician
Wal-Mart Vision Center
02.2015 - 02.2017
Inventory management associate
Wal-mart
03.2014 - 02.2015
High School Diploma -
Hialeah High School
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