Michael Najar
Houston,TX
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
15
15
years of professional experience
2
2
Certification
1
1
TABC
Work History
General Manager
Piola Restaurant
07.2022 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
General Manager
Cyclone Anaya's Restaurant
08.2015 - 06.2022
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Assistant General Manager
The Palm Restaurant
03.2009 - 11.2015
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Hotel Restaurant Management - Hospitality Administration And Management
College of The Desert
Palm Desert, CA08.1990
Skills
- Staff Supervision
- Expense Control
- Schedule Management
- Advertising and Marketing
- Operations Oversight
- P&L Management
- Customer Relationship Management
- Staff Development
- Profit and Loss Accountability
- Staff Training
- Labor Cost Controls
- Verbal and Written Communication
- Employee Scheduling
- Budgeting and Cost Control Strategies
- Staff Management
- Analytical Skills
- Troubleshooting Expertise
Certification
Texas Alcoholic Beverages Commission
Seller Training Certification
Food Manager Certification
Timeline
General Manager
Piola Restaurant
07.2022 - Current
General Manager
Cyclone Anaya's Restaurant
08.2015 - 06.2022
Assistant General Manager
The Palm Restaurant
03.2009 - 11.2015
Hotel Restaurant Management - Hospitality Administration And Management
College of The Desert
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