MICHAEL NANCE
Dallas
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Revenue Manager - Standard Model
Hilton RMCC
Dallas
03.2023 - Current
- Lead a team of up to 8 Specialists and work closely with a portfolio of 100+ hotels to maximize revenue, market share and profits.
- Ensure efficient and compliant utilization of all systems, in line with company best practices and standard operating procedures.
- Integrate with other functions and partners to ensure we exceed our customers’, owners’, and shareholders’ expectations.
Revenue Specialist
Hilton RMCC
Dallas
08.2021 - 03.2023
- Conduct daily pricing and strategy review for a portfolio of 15 properties.
- Form trusted advisor relationships with on-site hotel teams and other management partners.
- Lead weekly revenue meetings to discuss hotel performance and opportunities for growth.
Assistant Community Manager
Northland Investment Corporation
Austin
08.2016 - 08.2021
- Led training sessions for leasing agents and maintenance technicians on best practices in community management.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
- Achieved the highest internal audit score in the history of the company (2019).
Assistant Front Office Manager
Omni Hotels & Resorts
Austin
02.2015 - 08.2016
- Trained and supervised front office staff for optimal performance.
- Collaborated with departments to enhance guest experience and service quality.
- Organized staff schedules to meet operational demands and coverage needs.
Assistant Director of Housekeeping
Omni Hotels & Resorts
Austin
05.2014 - 02.2015
- Trained and mentored housekeeping staff on best practices and procedures.
- Track all work orders and assist Engineering as needed to ensure completion.
- Ensure guest room turns are managed quickly and efficiently.
Overnight Manager
Omni Hotels & Resorts
Austin
05.2013 - 05.2014
- Supervised overnight operations, ensuring safety and security of guests and staff.
- Trained staff on customer service protocols and emergency procedures.
- Created reports summarizing nightly activity including sales figures, employee attendance records, and inventory updates.
Education
Bachelor’s Degree of Arts - English
The University of Texas At Austin
Austin, TX05.2011
Skills
- Revenue management
- Team leadership
- Interpersonal skills
- Staff training
- Data analysis
- Pricing strategy
- Market forecasting
- Profit optimization
- Customer relationship management
- Problem solving
- Adaptability
- Account reconciliation
Certification
- Data Analysis and Visualization - Rice University
- Hilton Lead 2.1 Harvard Virtual Leadership Development
Timeline
Revenue Manager - Standard Model
Hilton RMCC
03.2023 - Current
Revenue Specialist
Hilton RMCC
08.2021 - 03.2023
Assistant Community Manager
Northland Investment Corporation
08.2016 - 08.2021
Assistant Front Office Manager
Omni Hotels & Resorts
02.2015 - 08.2016
Assistant Director of Housekeeping
Omni Hotels & Resorts
05.2014 - 02.2015
Overnight Manager
Omni Hotels & Resorts
05.2013 - 05.2014
Bachelor’s Degree of Arts - English
The University of Texas At Austin