Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Napoli

Senior IT Manager
Medford,NY

Summary

Seasoned Senior IT Manager and technology enthusiast lends unique oversight for critical information technology programs. Resourceful, team-oriented, tech-savvy approach honed over more than 9 years toward handling complex hardware and software installations. Offers insight into IT equipment planning, installation, troubleshooting and maintenance. Provides expert navigation to avoid risk associated with cost, allocation, and technical considerations. Expert in client/server IT platforms and adept at fostering team growth. This U.S Veteran excels in troubleshooting and interpersonal communication, significantly reducing downtime and fostering continuous improvement within the companies who work with him.

Overview

2025
2025
years of professional experience
3
3
Certifications

Work History

IT Project Manager

Newcastle Communications
5 2022 - Current
  • Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
  • Managed IT projects from inception to completion, ensuring timely delivery and high-quality results.
  • Conducted comprehensive IT audits, identifying potential vulnerabilities and recommending actionable improvements.
  • High level of understanding of NEC systems
  • Collaborated with cross-functional teams to develop integrated technology strategies that aligned with business goals.
  • Performed site preparation, pulling and termination of cable, installation of station apparatus and operational tests for all PBX and all key system products.
  • Designed, documented and executed system upgrades and patch management using update manager.
  • Answered questions regarding server configurations and VoIP issues, resulting in fewer calls to helpdesk.
  • Fielded critical outages and restored system capabilities for hospitals, police departments, and universities, resulting in decreased downtime.
  • Built/managed/maintained multiple vSphere and similar virtual server environments
  • Communicated with clients to verify root causes of server and PBX problems.
  • Implemented WAN and LAN designs in multi-datacenter configurations.
  • Mentored junior staff in best practices for IT project management, fostering a culture of continuous improvement within the team.
  • Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions.
  • Enhanced system efficiency by implementing innovative IT solutions and optimizing existing processes.

IT Technical Operations Lead

Audio Interiors
11.2020 - 5 2022
  • Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
  • Improved IT infrastructure by implementing efficient technical operations strategies and streamlining processes.
  • Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
  • Determined hardware and network system issues using proactive troubleshooting techniques such as packet captures and other networking tools.
  • Installed network equipment for customer network installs; routers, switches, access points, UPS systems, and more.
  • Created VPN infrastructure and allowed for secure remote connections.
  • Coordinated vendor relations for software licensing agreements and hardware purchases, securing cost-effective solutions for the organization.
  • Contributed significantly to cost reduction efforts within the IT department by identifying opportunities for streamlining existing processes and adopting more efficient technologies where feasible.
  • Enhanced team productivity by providing technical guidance and mentorship to junior staff members.
  • Developed comprehensive documentation to provide clear instructions for various procedures within the IT department as well as training materials for end-users on new software implementations or updates.
  • Optimized system performance through proactive monitoring, troubleshooting, and maintenance of hardware and software components.

Radar, Airfield, & Weather Systems Technician

United States Air Force
11.2016 - 11.2020
  • Earned Air Force Achievement Medal for Meritorious Service
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Conducted root cause analyses for recurring technical issues, resulting in long-term solutions that minimized future disruptions.
  • Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.
  • Trained and supervised 50 new Airmen (to proficient level) on standard operating procedures, ensuring consistency across the team
  • Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Contributed to the development of preventive maintenance schedules, leading to a decrease in unexpected breakdowns.
  • Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
  • Managed inventory levels of spare parts efficiently, reducing delays due to lack of resources during repair jobs.
  • Optimized system performance through thorough testing, analysis, and adjustments as needed.
  • Spearheaded $1.5 million air-to-ground radio project at Seymour Johnson AFB by overseeing installation of sixty digital radios and implementing cost-free repair solution that safeguarded flight operations for high-value aircraft.
  • Restored radar, radio, and weather system capabilities during critical blackout condition, limiting downtime and mission impact.
  • Repaired AC/DC circuits, digital and fiber optic circuits, power supplies, and servo systems.

Education

Bachelor of Science - Information Technology

Colorado State University - Global
Global Campus
01.2018 - 2020.05

Associate of Arts - Liberal Arts And Sciences

SUNY Farmingdale
Farmingdale, NY
01.2013 - 2015.01

Skills

Client relations

Project scheduling

IT infrastructure management

Network administration/troubleshooting

Telecom infrastructure

SIP trunking

VoIP system integration/system upgrades

Network troubleshooting

Certification

NEC Univerge 3C

Timeline

NEC Univerge 3C

01-2022

NEC SV9500/9300/9100

01-2022

NEC UM8700 / AVST CallXpress

01-2022

IT Technical Operations Lead

Audio Interiors
11.2020 - 5 2022

Bachelor of Science - Information Technology

Colorado State University - Global
01.2018 - 2020.05

Radar, Airfield, & Weather Systems Technician

United States Air Force
11.2016 - 11.2020

Associate of Arts - Liberal Arts And Sciences

SUNY Farmingdale
01.2013 - 2015.01

IT Project Manager

Newcastle Communications
5 2022 - Current

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Michael NapoliSenior IT Manager