Michael Nascarella
Greenville,SC
Summary
Customer-oriented General Manager and sales professional with multiple years of experience focused on increasing revenues and expanding margins. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
32
32
years of professional experience
Work History
Lead Server
Rick Erwin's Dining Group
07.2021 - Current
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
General Manager
Flanigan's Seafood Bar And Grill
03.2010 - 04.2021
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Managed and oversaw a staff of 70 FOH and BOH employees and coordinated schedules for all departments
Sales Associate /Agent
Remax Realty Services
12.2005 - 02.2010
- Conducted market research to attract clients in new territories.
- Met sales, productivity, quality and other key performance metrics.
- Collaborated with sales team to support energy, morale and production.
- Attended required continuing education and all-team meetings.
Licensed Insurance Agent /Owner/Operator
General Insurance Agency
01.1992 - 09.2005
- Provided coverage option information to assist clients in protecting assets.
- Exceeded corporate quotas for monthly policy sales.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
- Upsold additional products and services after identifying customer needs and requirements.
Education
High School Diploma -
Newfield High School
Selden, NY06.1985
No Degree - Real Estate Sales Associate
Gold Coast Schools
Ft. Lauderdale, FLNo Degree - 220 Property & Casualty Agent License
Gold Coast Schools
Ft. Lauderdale, FLSkills
- Team Leadership
- Operations management
- Exceptional interpersonal communication
- Business Development
- Efficient multi-tasker
- Budget administration
- Training and Development
- Performance improvement
- Coaching and mentoring
ServSafe Certified
Industry Requirement
Timeline
Lead Server
Rick Erwin's Dining Group
07.2021 - Current
General Manager
Flanigan's Seafood Bar And Grill
03.2010 - 04.2021
Sales Associate /Agent
Remax Realty Services
12.2005 - 02.2010
Licensed Insurance Agent /Owner/Operator
General Insurance Agency
01.1992 - 09.2005
High School Diploma -
Newfield High School
No Degree - Real Estate Sales Associate
Gold Coast Schools
No Degree - 220 Property & Casualty Agent License
Gold Coast Schools
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