MICHAEL NEAL

• Collect past due billings from tenants.

• Supervise and mentor junior account specialists; handle escalated calls when necessary.

• Produce monthly reports.
• Perform write offs, billing adjustments, and reimburse debt.
• Resolve problems by performing both routine and complex account updates.
• Train new employees.
• Read and interpreted leases to ensure that annual reconciliations are correct.
• Arranged for debt repayment and established repayment schedule based on tenants' finances.
• Meet with upper management monthly and recommend litigation for tenants who refuse to pay, or when payment arrangements could not be made.
• Reconciled tenant accounts.

• Served customers in a professional, courteous and timely manner.

• Replenished shelves to maintain adequate merchandise levels.

• Organized the store by returning all merchandise to its proper place.

• Unloaded trucks, rotate stock from back room onto sales floor.

• Picked items for on-line orders, packaged orders and shipped

• Processed cash, credit, debit and voucher program payments for customers.

• Managed customer accounts monitored and determined credit lines

• Reviewed accuracy of customer orders and processed the billing daily.

• Assembled and reviewed invoices for accuracy to be approved for payment.

• Sort, code and match invoices.

• Oversaw and guided a team of five to handle customer call escalations.

• Trained and mentored new employees.

• Interacted with customers to follow-up on shipping statuses and expedited orders.

• Setup invoices for payment.

• Reviewed monthly check runs for accuracy.

• Produce monthly reports.

• Scheduled collection campaigns, consistently achieving over 90% recovery rate of billing cycle.

• Build relationships with customers to develop trust and find solutions to help clients meet financial obligations.

• Manage individual accounts at 30, 90 and 180 days past due level using database systems.

• Located and monitored overdue accounts using the billing system to begin collections process.

• Assess clients credit applications to ensure that the client can uphold financial obligations.

• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
• Advertised job opportunities on social media platforms and job boards.
• Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
• Evaluated strengths and weaknesses of candidates through effective screening processes.
• Operated and maintained applicant tracking and candidate management systems.
• Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.