Michael Neal
Minneapolis,MN
Summary
Professional with strong background in logistics, fully prepared for role in warehousing and distribution. Proven ability to efficiently manage inventory, accurately fulfill orders, and maintain safe, organized work environment. Excellent at collaborating with team members and adapting to changing demands. Skilled in operating forklifts, managing stock, and using warehouse management systems. Reliable and results-driven, ensuring high standards of performance and customer satisfaction. Dynamic and results-oriented professional with a proven track record at Otto's Liquor, enhancing sales revenue through exceptional customer service and meticulous attention to detail. Skilled at multi-tasking, excelling in high-pressure environments, significantly contributing to team productivity and efficiency.
Overview
17
17
years of professional experience
Work History
Sales Associate/Delivery Driver
Ottos Liquor
10.2020 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Ground Package Handler
UPS
06.2022 - 06.2023
- Ensured timely deliveries by loading trucks with precision and speed.
- Demonstrated flexibility in shift assignments as needed, working weekends or overtime hours when required for operational support or peak periods.
- Followed verbal and written instructions to properly move and ship products.
- Loaded packages onto conveyor belts while paying close attention to labels for accurate routing and delivery.
- Reduced damage claims by carefully handling fragile items and adhering to company guidelines for safe package handling.
- Assisted with training new hires on company policies and procedures, ensuring a smooth transition into their role as Ground Package Handlers.
- Maintained high-quality standards throughout all stages of package handling, from receiving to final delivery.
- Maximized transportation capacity by expertly packing trucks according to size and weight constraints, optimizing space utilization.
- Supported a positive work atmosphere by cooperating with supervisors and coworkers, resolving any conflicts professionally.
Landscaper
Precision Yard
06.2020 - 10.2021
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Maintained exterior areas of properties including landscaping upkeep, snow removal during winter months, and general curb appeal enhancement.
- Used bobcats and shovels to remove snow and applied salt or chemical solutions to surfaces as preventive measure against snow and ice buildup.
Warehouse Order Picker
Royal Food
01.2007 - 03.2020
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.
- Enhanced warehouse efficiency by skillfully operating forklifts and moving products to designated locations.
- Utilized various equipment such as forklifts and pallet jacks safely while loading/unloading deliveries, reducing potential accidents in the workplace.
- Enhanced customer satisfaction by providing timely and efficient assistance in loading and unloading deliveries.
Skills
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Heavy equipment operations
- Palletizing
- Order picking and processing
- Shipping and receiving
- Meticulous eye for detail
Timeline
Ground Package Handler
UPS
06.2022 - 06.2023
Sales Associate/Delivery Driver
Ottos Liquor
10.2020 - 10.2023
Landscaper
Precision Yard
06.2020 - 10.2021
Warehouse Order Picker
Royal Food
01.2007 - 03.2020
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