Summary
Overview
Work History
Education
Skills
Timeline
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Michael Neal

Auburndale,FL

Summary

Motivated individual focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee and company objectives. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Hardworking and reliable employee with a strong ability in problem solving. Highly organized, proactive and punctual with a team-oriented mentality.

Overview

10
10
years of professional experience

Work History

Operations Manager

Guitar Center
Orlando, FL
04.2022 - 09.2024
  • Aided team in addressing intricate client concerns and devising specific solutions.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Coordinated team engagement to support cross-functional departments and achieve objectives.
  • Conducted training and offered staff development opportunities to decrease process lags.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Created detailed reports on the performance of individual departments within operations.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Managed scheduling, training and inventory control.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Built strong operational teams to meet process and production demands.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.

Retail Sales Associate

Woodcraft
Fern Park, FL
11.2020 - 04.2022
  • Used product knowledge to suggest items to match client needs.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Recommended, selected and located merchandise based on customer desires.
  • Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
  • Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
  • Performed daily maintenance checks on forklifts to ensure optimal performance.
  • Ensured safety procedures were followed when operating forklifts.
  • Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
  • Loaded pallets onto trailers for shipment.
  • Transported materials between storage areas, loading docks and delivery vehicles as needed.
  • Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
  • Operated powered industrial trucks in accordance with OSHA regulations.
  • Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.

Sales and Operations Manager

Adjective Market
Altamonte Springs, FL
06.2016 - 10.2017
  • Worked closely with the business owner to formulate and build the store brand
  • Opened a new store location and assisted in recruiting and training new staff
  • Managed 68 independent Vendors and assisted in branding, sales, and merchandising standards with them
  • Trained all new managers on store procedures and policies
  • Determined staff promotions and demotions, and terminated employees when necessary
  • Designed and implemented customer satisfaction metrics
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
  • Reorganized the sales floor to meet company demands
  • Stocked and restocked inventory when shipments were received
  • Addressed customer inquiries and resolved complaints
  • Contributed to merchandising ideas at team sale meetings.

Store Manager

Gamestop
Altamonte Springs, FL
10.2014 - 06.2016
  • Delivered excellent customer service by greeting and assisting each customer
  • Addressed customer inquiries and resolved complaints
  • Stocked and restocked inventory when shipments were received
  • Reorganized the sales floor to meet company demands
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
  • Determined staff promotions and demotions, and terminated employees when necessary
  • Completed a series of training sessions to advance from Sales
  • Associate to Store Manager
  • Completed weekly schedules according to payroll policies
  • Maintained daily record of all transactions
  • Trained staff to deliver outstanding customer service
  • Addressed and corrected sales staff communication issues in a tactful and effective manner
  • Worked closely with the district manager to formulate and build the store brand
  • More Management History Available Upon Request

Education

Graduate - Aviation Mechanic

Aviation Institute of Maintenance
02.2020

Some College (No Degree) - Political Science

Seminole Community College
Sanford

Computer Programming

Crooms Academy Of Information Technology
Sanford, FL
05.2004

Skills

  • INTERVIEWING (5 years)
  • MS OFFICE (5 years)
  • Retail Management
  • Store Management
  • Operation Management
  • Staff Training
  • Conflict Management
  • Budgeting
  • Merchandising
  • Facilities Management
  • Retail Sales
  • Pricing
  • Human Resources
  • Profit & Loss Experience
  • Cash Handling
  • Sales Proficiency
  • Continuous Improvement
  • Employee Scheduling
  • Personnel Training and Development
  • Handling Escalations
  • Excellent Time Management Skills
  • Sales Expertise
  • Training and Coaching
  • Team Building and Leadership

Timeline

Operations Manager

Guitar Center
04.2022 - 09.2024

Retail Sales Associate

Woodcraft
11.2020 - 04.2022

Sales and Operations Manager

Adjective Market
06.2016 - 10.2017

Store Manager

Gamestop
10.2014 - 06.2016

Graduate - Aviation Mechanic

Aviation Institute of Maintenance

Some College (No Degree) - Political Science

Seminole Community College

Computer Programming

Crooms Academy Of Information Technology

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Michael Neal