Michael Neal
Westland,MI
Summary
Diligent Lead Assistant Manager with proven background in managing team operations and enhancing productivity. Successfully led initiatives to improve workflow and increase employee engagement. Demonstrated skills in team leadership and problem-solving.
A management professional with comprehensive background in team leadership and operational efficiency. Known for achieving high standards and delivering results through strong collaboration and adaptability. Expertise in conflict resolution and strategic planning.
Overview
13
13
years of professional experience
Work History
Lead Assistant Manager
Speedway
07.2019 - 07.2025
- Stock Cigarettes, food, Foam cups, Plastic cups or merchandise
- Rings Merchandises, Food, or Groceries
- Answer customers' questions about merchandise and advice customers on merchandise selection
- Price checks merchandise or groceries If there is no bar code or Item number
- Handles cash, credit, debit, or EBT payments
- Brings customers to a register I’m assigned to
- Rings up merchandises, groceries, gas pumps, or cafe side orders when I’m on register
- Handles returns or exchanges
- Maintains the store by wiping down counters, coffee area, roller grill, frozen drinks counter, or soft drinks area
- Fills Ice in rolling cooler when needed
- Closes down drawer when needed to be closed down
- Drops money in safe when aware of drawer over $200
- Quick counts Merchandise, cigarettes for store
- Writes expired merchandise or food off
- Throws away expired food that has not been sold
- Trains new employees or helps employees
- Checks gas prices when prompted on POS
- Changes gas price when needed from POS
- Does weekly counts or negative counts for store
- Orders change if needed for stores safe
- Does Daily service reports (DSR) in the morning shift
- Counts lottery books for DSR
- Receives lottery books when there is more lottery books delivered to store
- Posts invoices when receiving gas and merchandise
- Led daily operations, ensuring compliance with corporate policies and procedures.
- Managed team performance, providing coaching and mentorship to enhance staff development.
Deli Clerk
Kroger
11.2023 - 12.2023
- Provide prompt, courteous and accurate deli service to customers and support sales through proper preparation and display of products. Assist with food preparation, fill and rotate deli cases and displays and perform cleaning duties.
- Provided exceptional customer service, ensuring satisfaction and addressing inquiries promptly.
- Operated deli equipment safely, adhering to health and safety guidelines.
- Prepared and packaged a variety of deli meats and cheeses with attention to quality standards.
- Trained new employees on proper procedures and best practices within the deli department.
- Assisted in inventory management, tracking product levels to prevent shortages or overstocking.
- Maintained cleanliness and organization of deli area, promoting a safe work environment.
Assistant Manager
Little Caesars Pizza
02.2023 - 10.2023
- Does Prep throughout the morning shift
- Unlocks safe and banking duties required throughout morning/opening shift
- Fills pizza rack throughout morning shift
- Ringing up an order via POS
- Receiving orders online via DoorDash or Little Caesars app
- Does responsibilities when store manager/Supervisor is not on shift
- Assists Team/Crew Members with orders
- Required to have 2 Hot-N-Ready Pizzas in the Hot Box and 2 Hot-N-Ready Crazy bread in the Hot box
- Responsible for customers order if not made correctly
- Responsible for customer complaints or questions
- Closes tills and safe throughout the evening/closing shift
- Makes sure store is clean before closing store for the day
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored team members on customer service protocols and operational standards.
DoorDash Driver
DoorDash
02.2019 - 08.2019
- Waits for an order from a store or restaurant
- Resolves orders or fixes orders If order is wrong
- Delivers order to customers address that Is assigned
Cashier
Meijer
05.2018 - 04.2019
- Brings customers to a lane I’m assigned to
- Rings Merchandises or Groceries
- Price checks merchandises or groceries If there is no bar code or Item number
- Applies department number If there Is no bar code or Item number
- Handles cash, credit, debit, or EBT payments
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer balances through diligent record-keeping and reconciliation.
- Assisted in training new cashiers on operational procedures and customer interaction best practices.
- Monitored checkout area for cleanliness and organization, ensuring a welcoming shopping environment.
- Implemented strategies to minimize transaction wait times, enhancing overall customer satisfaction.
- Collaborated with team members to uphold store inventory standards and product displays.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Sales Associate
TJMAXX
09.2012 - 03.2019
- Answer customers' questions about merchandise and advice customers on merchandise selection
- Discuss goods or services information with customers or patrons
- Stamp, attach, or change price tags on merchandise, referring to price list
- Attach identification information to products, items or containers
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
- Stock supplies or merchandise
- Receive, open, unpack and issue sales floor merchandise.
- Stock supplies or merchandise.
- Receive shipments.
- Distribute materials to employees or customers
- Rings up merchandises when I’m on register
- Handles returns or exchanges
Education
College Student -
William D. Ford
Westland, MI01.2016
College Student - undefined
Schoolcraft
Livonia, MI01.2014
High School Graduate -
John Glenn High School
Westland, MI01.2010
Skills
- Active listening skills
- Sharp problem solver
- Courteous demeanor
- Strong organizational skills
- Energetic work attitude
- Customer service expert
- Critical thinker
- Service orientation driven
- Computer literate
- Computer proficiency
- Effective leadership
- Customer engagement
- Team management
- Health and safety compliance
- Operations management
- Employee retention
- Marketing
- Promotional planning
- Store housekeeping
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
- Team leadership
- Strategic thinking
- Adaptability and flexibility
- Scheduling and planning
- Verbal and written communication
- Money handling
- Decision-making
- Workplace safety compliance
- Customer relations
- Staff training and development
- Employee supervision
- Team building
- Coaching and mentoring
- Conflict resolution
- Recruitment and hiring
- Goal setting
- Staff management
- Workload management
- Task delegation
- Strategic planning
- Staff supervision
- Inventory management
- Product and service sales
- Sales reporting
- Sales growth
- Staff development
- Retail operations management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Deli Clerk
Kroger
11.2023 - 12.2023
Assistant Manager
Little Caesars Pizza
02.2023 - 10.2023
Lead Assistant Manager
Speedway
07.2019 - 07.2025
DoorDash Driver
DoorDash
02.2019 - 08.2019
Cashier
Meijer
05.2018 - 04.2019
Sales Associate
TJMAXX
09.2012 - 03.2019
College Student - undefined
Schoolcraft
College Student -
William D. Ford
High School Graduate -
John Glenn High School
Awards
Associate of the Quarter Certificate - TJMAXX, Fastest Cashier - Meijer, Hero of the Quarter - Little Caesars
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