Summary
Overview
Work History
Education
Skills
Timeline
Generic
Michael Necci

Michael Necci

Victor,NY

Summary

Dedicated and organized Operations Manager with over 20 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.

Overview

29
29
years of professional experience

Work History

Operations Manager, Customer Experience

SERVPRO of East Monroe County
East Rochester, NY
03.2000 - 08.2025
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Addressed customer concerns with suitable solutions.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Measured and reviewed performance via KPIs and metrics.
  • Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs.
  • Communicated with customers via phone, email and online chats.

Franchise Business Consultant

SERVPRO of The Fingerlakes
East Rochester, NY
06.2011 - 06.2021
  • Built rapport and trust with potential franchisees by listening to concerns and developing custom business solutions.
  • Helped potential franchise business owners by answering technical and procedural questions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Performed Estimate Reviews and Audited Job Files

Job File Auditor

SERVPRO of Burbank
Sherman Oaks, CA
07.2014 - 12.2020
  • Job File Reviews (Remote)

Customer Service Representative

Wegmans Family Food Markets
Webster, NY
06.1996 - 03.2000
  • Worked in Pizza and Deli Departments. Served Customers, Prepared Food Orders and other daily tasks required.

Education

High School Diploma -

Bishop Kearney
Rochester, NY
06.1996

Communication Studies

Monroe Community College
Rochester, NY

Skills

  • Solutions Development
  • Staff Training
  • Incidents Management
  • Team Leadership
  • Decision Making
  • Staff Training and Development
  • Operations Monitoring
  • Inventory Management
  • Staff Management
  • Planning and Implementation
  • Problem-Solving
  • Goal Setting
  • Workforce Training
  • Customer Service
  • Employee Motivation
  • Staff Scheduling

Timeline

Job File Auditor

SERVPRO of Burbank
07.2014 - 12.2020

Franchise Business Consultant

SERVPRO of The Fingerlakes
06.2011 - 06.2021

Operations Manager, Customer Experience

SERVPRO of East Monroe County
03.2000 - 08.2025

Customer Service Representative

Wegmans Family Food Markets
06.1996 - 03.2000

High School Diploma -

Bishop Kearney

Communication Studies

Monroe Community College

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