Summary
Overview
Work History
Education
Skills
Certification
Introduction to Data Analytics Certificate
Timeline
Generic

Michael Neely

Katy,TX

Summary

Dynamic QA professional with a proven track record at Onbe, enhancing Mastercard and Visa program functionalities through expert regression testing and critical thinking. Excelled in test automation, significantly improving QA processes. Known for analytical prowess and collaborative spirit, driving project success and innovation.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior QA Specialist

Onbe
Willowbrook, USA
09.2021 - Current
  • Audit existing and new Mastercard and Visa programs to make sure they have the correct functionalities (ATM access, touchless contact, etc.).
  • Reviewing proof sets of Mastercard and Visa cards for any errors or bank compliance issues.
  • Testing user-facing sites to ensure the sites are accurate and work correctly.
  • Collecting data from errors found in programs, as well as user errors, to determine how we can fix these issues, and create a better process to prevent these errors in the future.
  • Implemented data-driven strategies to enhance QA process effectiveness.
  • Implemented new QA checklist to enhance data recording.
  • Designed comprehensive test cases ensuring effective validation and coverage.
  • In-depth knowledge of end-to-end systems.
  • Proficiency in quality management methods, tools and technologies.
  • In-depth knowledge of one or more end-to-end systems lifecycle development methodologies as well as quality management improvement .

Configuration Specialist

onbe
Buffalo Grove, USA
08.2021 - Current
  • Executed test cases for newly developed Mastercard and Visa features, as per the enterprise team's requests.
  • Keeping good relationships and following the compliance of the banks, Mastercard, and Visa, while creating new card programs for clients.
  • Troubleshoot, diagnose, and accurately remediate production issues in line with the external supplier configuration.
  • Configured Mastercard and Visa initiatives with advanced functionalities such as Web 2 Wallet, Apple Pay, Google Pay, and same-day ACH.
  • Implement new Mastercard and Visa card programs, and make sure the safeguards are put in place for those programs.

Client Operation Coordinator

Onbe
Buffalo Grove, USA
11.2020 - 08.2021
  • Addresses client ordering and funding issues, as well as inquiries received via emails and calls.
  • Pulled essential reports, metrics, and data for analysis to enhance program success.
  • Identified opportunities, and proactively initiated internal development projects for clients and programs.
  • Managed daily processing of MasterCard and Visa program orders for clients.
  • Make sure clients' payments and funding have posted to their respective accounts.

SQA Analyst

Onbe Payments
Buffalo Grove, USA
10.2019 - 10.2020
  • Ran various tests on websites, virtual cards, tokens, reports, and emails to ensure they meet all standards and guidelines, and are ready to be marketed to our consumers.
  • Work closely with software developers to correct issues.
  • Create test cases, and execute them.
  • Working on manual and automation testing.
  • Create and resolve tickets in JIRA and TFS.

Customer Service Representative

Onbe Payments
Buffalo Grove, USA
01.2018 - 01.2019
  • Collaborate with other departments extensively to enhance customer experience and team dynamics.
  • Resolve product or service problems by clarifying customer complaints, determining the cause of the problem, selecting, and explaining the best solution to solve the problem.
  • Performed regular card audits with accuracy using Excel.
  • Addressed and rectified malfunctions in digital wallet systems for cardholders.

Design Marketing Editor

EPSILON
West Chicago, USA
09.2017 - 12.2017
  • Reviewed and rectified flaws in brand-specific marketing content before distribution for General Motors, Chevrolet, Cadillac, and Dodge.
  • Reach out to the Sales Team for information to complete Salesforce reports, forms, and updates.
  • Pulling data to evaluate the effectiveness of re-engaging previous recipients with updated marketing materials.

Education

BA - Media Studies

NORTHERN ILLINOIS UNIVERSITY
DeKalb, IL, US
05.2016

Skills

  • Test management tools
  • Regression testing expertise
  • Manual testing proficiency
  • Critical thinking aptitude
  • Test automation expertise
  • User acceptance testing
  • Azure
  • Test Cases
  • Agile
  • User Interface (UI)
  • API testing experience
  • JIRA expertise
  • Analytical
  • Expert SQL knowledge
  • financial services (FINTECH)
  • quality management
  • Python experience

Certification

This certification has given me the skills listed below

  • Master the risk management lifecycle and effective risk-handling techniques.
  • Design robust governance frameworks with compliance to legal standards
  • Develop disaster recovery and business continuity plans for resilience
  • Conduct comprehensive business and privacy impact analyses

https://www.coursera.org/account/accomplishments/certificate/PNC45BMFANYX

Introduction to Data Analytics Certificate

The skills this certification has given me are listed below

  • Learning the data analysis process involves collecting, wrangling, mining, and visualizing data
  • Knowing how to use the different types of data structures, file formats, and sources of data
  • Learned how to use Microsoft Excel to review and help better understand data
  • Understanding how to use SQL efficiently to store, retrieve, and manipulate data in relational databases.

Timeline

Senior QA Specialist

Onbe
09.2021 - Current

Configuration Specialist

onbe
08.2021 - Current

Client Operation Coordinator

Onbe
11.2020 - 08.2021

SQA Analyst

Onbe Payments
10.2019 - 10.2020

Customer Service Representative

Onbe Payments
01.2018 - 01.2019

Design Marketing Editor

EPSILON
09.2017 - 12.2017

BA - Media Studies

NORTHERN ILLINOIS UNIVERSITY

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Michael Neely