Michael Neequaye

• Enhanced guest satisfaction by providing thorough and efficient cleaning services in guest rooms and common areas.
• Ensured a welcoming environment for guests by keeping all areas clean, tidy, and wellmaintained.
• Proactively addressed potential housekeeping issues by conducting regular inspections and initiating corrective actions as needed.
• Demonstrated attention to detail when performing deep-cleaning tasks, resulting in outstanding room condition upon completion.

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Worked safely around moving machinery.
• Collaborated with team members to achieve daily targets and complete tasks efficiently.
• Performed inventory control, such as counting, and stocking merchandise.
• Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
• Assembled orders and packed items for shipment, conveying orders to shipping personnel

• Established foundational processes for business operations.
• Negotiated favorable contracts with suppliers and vendors, ensuring cost-effective procurement processes.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Identified new revenue generation opportunities to maximize bottom-line profitability.
• Streamlined operations for improved efficiency, reducing overall costs and increasing profitability.

Responsible for set up and operationalized Ideal Pension Trust Limited, as a Corporate Trustee

Responsible for ensuring day-to-day controls are established for the effective, efficient and profitable conduct of the company’s business

Responsible for defining operational needs and recruited the personnel with requisite skill and experience to conduct the business of the company

Managing all aspects of the day-to-day operations of the company through my immediate reports – Head of Operations and Client Service, Head of Marketing, Chief Finance Officer and the Head of Compliance and Regulations

Developed and maintained working relationship with the Board of Trustees for all the schemes, as well as working closely with the Board of Directors of the company

Ensured operations are in sync with strategy as well as taking leadership role in establishing performance targets and monitoring performance against goals

Working with my management team, we developed and deployed our operational and administrative policies, standards and practices

Ensured compliance with regulatory requirements as enshrined in the pension law

Developed and cascaded the organizations strategy/ mission statement and plans to the staff and implementing appropriate rewards and recognition as well as corrective practices to align personnel with company goals

o Responsible for the day-to-day operations of the company as a Corporate Trustee, including leading the marketing drive, which targets corporate and individuals in both the formal and informal sectors

Monitoring to ensure timely and prudent management of scheme assets by service providers – Custody Bank and Funds Manager

Representing the organization at meetings with the Pensions Regulator (National Pensions Regulatory Authority), and other relevant bodies and the association of Corporate Trustees

Collaborating with and ensuring the timely and approved investment of clients monthly contributions by Pension Fund Managers

Ensuring timely reporting and dissemination of monthly, quarterly and annual reports to the Pensions Regulator and statement of accounts to pension clients

• Updated propriety system to keep [Type] teams up to date.
• Assisted in the development of marketing materials targeted at potential clients, showcasing the company''s strengths and value proposition.
• Served as an escalation point for complex client issues requiring senior management intervention; worked closely with various departments in order to reach a satisfactory resolution.
• Increased customer retention rates by providing exceptional service and support for all client needs.