Michael Nell
Cape Coral,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Utilities Specialist Ll
Collier County Government
Collier County, FL
11.2005 - Current
- Participated in ongoing training and compliance activities.
- Identified opportunities to enhance specialization resulting in increased efficiency.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Implemented strategies to take advantage of new opportunities.
- Developed and implemented specialized procedures for customer service operations.
- Set specific goals for projects to measure progress and evaluate end results.
- Maintained positive working relationship with fellow staff and management.
- Assessed company operations for compliance with safety standards.
- Employed refined project management skills for task completion.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Monitored operations and reviewed records and metrics to understand company performance.
- Managed and resolved incidents according to service agreements.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Collaborated with others to discuss new opportunities.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Planned and completed group projects, working smoothly with others.
Assistant Manager
Big Lots Stores, Inc.
Naples, FL
06.2004 - 02.2007
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Produced thorough, accurate and timely reports of project activities.
- Ensured compliance with safety regulations and company policies.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Managed customer service inquiries and complaints in a timely manner.
- Completed inventory audits to identify losses and project demand.
- Delegated work to staff, setting priorities and goals.
- Proposed or approved modifications to project plans.
- Collaborated with management on developing strategic plans for achieving business goals.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Developed a system for tracking inventory and ordering supplies as needed.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Resolved conflicts between team members in an effective manner.
- Established processes for monitoring customer satisfaction levels.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Valve Technician
William E Williams Valve Corp
Queens, NY
10.1993 - 06.2004
- Reassembled repaired valves following detailed instructions from manufacturers' service manuals.
- Assisted in the development of preventative maintenance programs for existing valve systems.
- Repaired defective valves, including replacing seals, gaskets, springs, and other components.
- Troubleshot malfunctioning valves by diagnosing problems with electrical circuitry or mechanical components.
- Sourced replacement parts from suppliers when needed; ordered items online or over the phone.
- Responded promptly to emergency repair calls; worked overtime during peak periods as needed.
- Inspected parts for defects or wear before installation into a system; replaced any defective parts immediately.
- Monitored performance levels on existing valve systems; took corrective action if any issues were identified.
- Adjusted operating settings on valves such as pressure relief points, flow rates, shut-off points.
- Cleaned surfaces of valves using solvents or cleaning agents as required prior to reassembly.
- Upheld company requirements and promoted productivity by maintaining neat and organized work areas.
- Worked closely as part of effective team to deliver customer requests on time.
- Conducted tests on newly installed valve systems to ensure they meet specified performance criteria.
- Attended regular training sessions related to new developments in valve technology and safety procedures.
- Read and interpreted blueprints, diagrams, schematics, and technical manuals related to valve systems.
- Utilized various troubleshooting, diagnostic, and repair methods to alleviate valve issues and operational problems.
- Performed inspections and testing of valves to ensure proper functioning and safety standards.
- Assessed air pressure flowing into regulators to determine functioning of valves and pistons.
- Checked, disassembled and repaired control valves and safety relief valves.
- Disassembled faulty valves to identify root cause of failure and determine necessary repairs.
- Calibrated valves using hand tools and gauges according to manufacturer specifications.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
Education
Computational Science
Francis Lewis High School
Fresh Meadows, NY06-1991
Skills
- Quality Assurance
- Maintenance and Repair
- Resource Allocation
- Supply Management
Affiliations
- I Often exercise
- I like doing yard work and projects around the house
- i like to Eat healthy and love to cook
- I like to go shopping and sight seeing
Certification
- Class B & C Waste water collections certificates for field technicians.
- Completed the waste water sacramento online course work for waste water plants.
Timeline
Utilities Specialist Ll
Collier County Government
11.2005 - Current
Assistant Manager
Big Lots Stores, Inc.
06.2004 - 02.2007
Valve Technician
William E Williams Valve Corp
10.1993 - 06.2004
Computational Science
Francis Lewis High School
Similar Profiles
Jennifer LanganJennifer Langan
Youth Services Librarian at Collier County GovernmentYouth Services Librarian at Collier County Government
Payten CurlPayten Curl
Code Enforcement Officer at Collier County GovernmentCode Enforcement Officer at Collier County Government
Melissa PearsonMelissa Pearson
Contract Administration Specialist at Collier County GovernmentContract Administration Specialist at Collier County Government
Nicholas RammelNicholas Rammel
Code Enforcement Officer at Collier County GovernmentCode Enforcement Officer at Collier County Government
Patricia CastroPatricia Castro
Building Instructional Coach at Albuquerque Public Schools - Chaparral Elementary SchoolBuilding Instructional Coach at Albuquerque Public Schools - Chaparral Elementary School